IT Tech Support I

RelaDyne LLC • Hebron, KY

1d • Onsite

About The Position

RelaDyne is the nation’s leading automotive, industrial, and commercial
lubricants provider and a trusted partner for reliability services. We’re more
than a distributor—we’re a team focused on innovation, service excellence, and
strong customer relationships.
We are seeking an IT Support Specialist to provide day-to-day technical support
for our field associates and ensure systems run smoothly. This role partners
closely with the IT team to troubleshoot issues, resolve incidents, and support
both cloud and on-premise environments
Key Responsibilities
Provide technical support for hardware, software, and enterprise applications
Troubleshoot and resolve issues across systems including Microsoft 365,
Active Directory, Windows, and network environments
Support PCs, laptops, printers, and other business-critical hardware
Document, track, and escalate incidents as needed
Collaborate with IT team members to resolve issues and support projects
Deliver excellent customer service and follow-up
Experience and proficiency in the below determine Level 1 or Level 2
designation.
At RelaDyne, you’ll find more than just a job-you’ll discover a career with a
company that values people, teamwork, and growth. Apply today and join the team
driving the future of reliability.

Requirements

• Experience with Microsoft 365, Active Directory, and Windows environments
• Knowledge of networking (TCP/IP, firewalls, switches) preferred
• Strong troubleshooting, problem-solving, and communication skills
• Ability to manage multiple tasks in a fast-paced environment
• Prior IT help desk or technical support experience preferred

Nice To Haves

• Experience with ERP systems, SQL Server, or Citrix is a plus

Responsibilities

• Provide technical support for hardware, software, and enterprise applications
• Troubleshoot and resolve issues across systems including Microsoft 365, Active Directory, Windows, and network environments
• Support PCs, laptops, printers, and other business-critical hardware
• Document, track, and escalate incidents as needed
• Collaborate with IT team members to resolve issues and support projects
• Deliver excellent customer service and follow-up

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed