IT Tech Tier II
About The Position
Summit IT Solutions is a security-focused Managed Service Provider (MSP) delivering modern, reliable IT services to businesses across Oklahoma. We take a hands-on, partnership-driven approach—embedding ourselves into our clients’ operations, supporting their systems, and strengthening their security posture. Our team values accountability, professionalism, and continuous improvement. We don’t just fix issues; we build resilient environments. We are seeking a Tier II IT Technician with strong experience in workstation support and a solid comfort level with networks, servers, and MSP environments. This role blends remote support, onsite troubleshooting, and hands-on implementation work. You’ll handle escalations from Tier I, perform deeper diagnostics, and assist with configuring and maintaining client infrastructure.
Requirements
- 2+ years of IT support experience, MSP experience preferred.
- Strong understanding of networking fundamentals (VLANs, routing, firewalls, DHCP, DNS).
- Working knowledge of Windows Server, Azure AD/Entra, and Microsoft 365 administration.
- Solid troubleshooting and root-cause analysis skills.
- Excellent communication skills and professionalism with clients.
- CompTIA A+ and Network+ required.
- Valid driver’s license and ability to travel locally to client sites.
Nice To Haves
- Additional industry certifications—Server+, Microsoft 365, Azure, or equivalent—are strongly preferred.
- Bilingual is a plus.
Responsibilities
- Diagnose and resolve escalated hardware, software, and network issues (remote and onsite).
- Support and maintain Windows Server environments, Active Directory, Group Policy, and file/permission structures.
- Configure and troubleshoot firewalls, switches, wireless networks, and VPNs.
- Deploy, image, and configure workstations, laptops, and related hardware.
- Assist with server builds, migrations, and infrastructure projects.
- Document work clearly in the PSA system and follow internal processes.
- Participate in client onboarding, network assessments, and environment documentation.
- Provide mentorship and technical support to Tier I technicians.
- Assist with staging, prepping, and organizing equipment as needed for project rollouts.
Benefits
- Competitive pay with clear opportunities for advancement.
- Medical, Dental, Vision, Life Insurances
- HSA and FSA
- 401(k) with Matching
- PTO and Paid Holidays
- Ongoing training, certification support, and professional development
- A team culture built on accountability, growth, and doing things the right way.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
