IT Tech Level 2

Mid-States Bolt & Screw • Burton, MI

9d • Hybrid

About The Position

IT Support Technician II Mid-States Bolt & Screw Great benefits package, hybrid work opportunities, and much more! Overview Mid-States Bolt & Screw is looking for an IT Support Technician II to support day-to-day technology operations while growing into a broader business technology role. This position includes help desk support, Epicor Prophet 21 (P21) support, Microsoft 365 administration, and internal IT improvement projects. We’re a small team, so we’re looking for someone who can troubleshoot independently, communicate well with users, and help improve how technology supports the business.

Requirements

• Prior IT support or help desk experience
• Experience supporting end users in a business environment
• Strong troubleshooting and problem-solving skills
• Basic Microsoft 365 knowledge
• ERP system experience (P21 experience strongly preferred)
• Someone who can independently handle most Level 1 issues
• A problem solver who investigates before escalating
• Strong communication and documentation skills
• A team player interested in improving business processes

Nice To Haves

• Epicor Prophet 21 administration/support experience
• SQL, reporting, or data analysis experience
• Experience with label printers or warehouse environments
• SharePoint administration experience

Responsibilities

• Troubleshoot hardware, software, printers, and general IT issues
• Support users across warehouse, sales, accounting, and other departments
• Manage support requests and document solutions
• Support users within Epicor Prophet 21 (orders, workflows, system issues)
• Manage user accounts, permissions, and configurations
• Support Microsoft 365 tools including Outlook, Teams, and SharePoint
• Assist with file access, collaboration, and system organization
• Identify recurring issues and help develop long-term solutions
• Assist with IT projects, automation, reporting, and process improvements
• Create and maintain technical documentation

Benefits

• Great benefits package
• hybrid work opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed