IT Tech - Data Processing

St. Mary's Hospital - Kankakee•Kankakee, IL

6d•$24 - $35•Onsite

About The Position

The IT Tech - Data Processing position is in the Data Processing department at Prime Healthcare St. Mary's Hospital in Kankakee, Illinois. This is a full-time day-shift role, scheduled for 40 hours per week from 7:00 a.m. to 3:30 p.m. The role installs and supports computer hardware and software, troubleshoots PC issues, maintains hardware and software inventories, and records service activities in the ticketing system. The position requires access to all areas of the hospital campus for computer-related installations and uses computers for data entry and troubleshooting. The IT Tech also summons outside resources when needed and serves as a liaison between end users, Information Systems (IS), and software vendors. The hospital offers competitive compensation and a customizable benefits package. The estimated compensation range, including wages, benefits, and other forms of compensation, is $23.75 to $34.75; the actual starting compensation is determined during hiring based on factors such as skills, applicable experience, education, credentials, and licensure.

Requirements

High school diploma required for new hires starting April 1, 2014.
Experience with Microsoft Desktop Operating Systems and Active Directory.

Nice To Haves

1–3 years of experience preferred.
Customer service experience preferred.
CompTIA A+, Network+, or Microsoft Certified Professional (MCP) preferred.

Responsibilities

Install computer-related hardware and software as needed.
Provide support and determine and resolve PC software and hardware problems.
Maintain hardware and software inventories.
Document service activities through the ticketing system.
Access all areas of the hospital campus to perform computer-related installations.
Use a computer for data entry and PC troubleshooting.
Summon outside resources when needed to complete installations and support end users.
Act as a liaison between end users and IS, and coordinate issues between software vendors and IS.