IT Tech - Data Processing
About The Position
The IT Tech - Data Processing role supports computer hardware and software at Prime Healthcare St. Mary's Hospital in Kankakee, Illinois. The position installs computer-related hardware and software, troubleshoots and resolves PC issues, maintains inventory records, and documents service activity through a ticketing system. It also supports end-users, coordinates with Information Systems (IS) and software vendors, and may summon outside resources to complete installations or provide support. The role requires access to all areas of the hospital campus and uses a computer for data entry and troubleshooting.
Requirements
- High school diploma required for new hires starting April 1, 2014.
- Experience with Microsoft Desktop Operating Systems and Active Directory.
Nice To Haves
- One to three years of experience preferred.
- Customer service experience preferred.
- CompTIA A+, Network+, or Microsoft Certified Professional (MCP) certification preferred.
Responsibilities
- Install computer-related hardware and software as needed.
- Determine and resolve PC software and hardware problems.
- Maintain software and hardware inventory catalogs.
- Document service activities through the ticketing system.
- Access all areas of the hospital campus to perform computer-related installations.
- Use a computer for data entry and PC troubleshooting.
- Summon outside resources when needed to complete installations and support end-users.
- Act as a liaison between end-users and IS.
- Coordinate issues between software vendors and IS.
Benefits
- Paid time off.
- 401(k) retirement plan.
- Medical coverage.
- Dental coverage.
- Vision coverage.
- Tuition reimbursement.
- Voluntary benefit options.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
