IT Tech Bar Technician - Vance, AL

Merge IT•Vance, AL

12h•Onsite

About The Position

Our enterprise-level client is seeking to add an IT Tech Bar Technician to the team in Vance, AL. This role will be similar to ‘Geek Squad’ in a Tech Bar setting. The right candidate will be able to systematically and quickly troubleshoot pc/software issues. We are seeking outstanding communicators able to maintain professional composure under any circumstance.

Requirements

Proven experience in IT Desktop Service environment.
Uses information systems, technology functions and applications in line with IT industry standards as appropriate to the role
Demonstrates an organized approach to work.
Demonstrates customer service abilities
Routine administrative skills
Good interpersonal skills, basic literacy and numeracy skills
Demonstrates awareness of health and safety at work.
Able to follow instructions and procedures

Responsibilities

Perform a range of technical work activities either remotely or at customer site to meet business and customer requirements.
Coordinate small teams delivering basic work packages in line with company process to meet business and customer requirements.
Document and reports on work completed to ensure compliance with Company and Customer Procedures.
Escalate issues in line with company processes to ensure customer demands are met and evaluate escalations and action appropriately to ensure customer demands are met.
Provide customer service to internal and external customers to ensure consistent experience.
Ability to adapt quickly to dynamic team environments to maintain consistent effective contribution.