IT Support Engineer - Vance, AL

Merge IT•Vance, AL

12h•Onsite

About The Position

Our enterprise-level client is seeking to add an IT Support Engineer to the team in Vance, AL. This is a 6-month contract with possible extensions and potential for permanent conversion, though not guaranteed. The role is onsite in Vance, AL, within a manufacturing environment. The ideal candidate will have experience with Help Desk (virtual or in-person), Asset Management, AV/Conference rooms, Printers, and/or Mobility OS. Flexibility is required for a 24/7/365 schedule, with initial training from 8am - 4:30pm M-F, followed by a shift to one of the available schedules.

Requirements

Strong experience supporting Windows desktop environments
Proven hands-on experience with Office 365 at the deskside level
Basic knowledge of device imaging, reimaging, and PC deployment best practices
Excellent problem-solving and customer service skills
Drug & Background required
24/7/365 flexibility required

Nice To Haves

Experience using ServiceNow or similar ticketing systems
Familiarity with Windows Autopilot deployments
Hands-and-feet network support (switch checks, console sessions)
Certifications such as A+, MCP, or ITIL are a plus but not required

Responsibilities

Provide deskside support for end users including IMAC (Install, Move, Add, Change) activities
Reimage and deploy PCs as part of refresh or break/fix processes
Perform hardware troubleshooting and replacement for desktops, laptops, and peripherals
Support users with Office 365 applications and Windows OS issues
Document incidents, service requests, and actions taken using ServiceNow or similar ITSM tools
Collaborate remotely with team members across other locations to resolve complex issues
Perform basic hands-and-feet network support: check switch power status, create console sessions as directed
Ensure timely and professional communication with end users and team leads