IT Team Lead

Southeastern Integrated Care LLC•Pembroke, NC

About The Position

The IT Team Lead maintains expert knowledge of current and emerging IT and telecommunications technologies, including optical transport networks, software-defined networks, wireless, mobility, satellite, Ethernet, unified communications, IP and enterprise network infrastructures, and cloud-based services. The role leads initiatives to develop new programs and contracts, update existing ones, and make current technologies and services available to customers. The candidate should have leadership experience developing, implementing, supporting, and overseeing teams managing hardware, software, and network systems in behavioral health and substance use disorder settings. The IT Team Lead provides technical oversight and advanced support, manages security and compliance across team-managed systems, and directs software, hardware, network, and database operations. The position also coordinates projects and client discussions, reports project status to leadership, and supervises IT technicians and support staff, including recruitment, training, mentoring, task assignment, performance evaluation, and professional development.

Requirements

Bachelor’s degree in computer science, information technology, computer engineering, or a related field is required; an appropriate combination of education and experience may substitute for minimum education and experience requirements.
At least 7 years of related IT experience, including at least 3 years in a supervisory or lead role.
Extensive experience in behavioral health and substance use disorder settings; familiarity with Suboxone and Vivitrol medications.
Proven leadership in IT teams and experience managing hardware, software, and network systems.
Extensive knowledge of operating systems, hardware, software, programming languages, and emerging technologies.
Strong leadership and team management expertise.
Exceptional problem-solving, troubleshooting, analytical, and critical-thinking skills, including expert troubleshooting across complex systems.
Excellent attention to detail.
Superior verbal and written communication and interpersonal skills for team leadership and client interactions, including communication with technical and non-technical audiences.
Ability to manage multiple priorities in a fast-paced environment.

Nice To Haves

Master’s degree.

Responsibilities

Review diagnostics and assess the functionality and efficiency of systems.
Implement and oversee security measures across team-managed systems.
Monitor security certificates and ensure company-wide compliance with requirements.
Provide advanced technical support to staff, troubleshoot complex issues, and mentor team members in problem resolution.
Oversee installation, updates, and maintenance of software and hardware.
Prepare and present project status reports by collecting, analyzing, and summarizing data for leadership.
Lead meetings with prospective clients to determine needs, resources, and requirements.
Define hardware, software, and network requirements for projects.
Supervise network maintenance and optimization.
Manage database administration and performance.
Identify, resolve, and escalate project issues while guiding the team.
Coordinate cross-functional projects to ensure timely delivery.
Supervise a team of IT technicians and support staff.
Recruit, train, mentor, and evaluate team members.
Assign tasks, monitor performance, and foster professional development.
Conduct regular team meetings and performance reviews, and provide feedback.
Ensure team adherence to best practices, security protocols, and compliance standards.
Maintain expert knowledge of current and emerging IT and telecommunications technologies.
Lead initiatives to develop new programs and contracts and update existing programs and contracts.
Support EMR integration, VoIP, STMP file extension, Single Sign On, EHR extensions, and mobile apps.