IT Support Team Lead

TEKsystems•Marietta, OH

2d•$40,000 - $70,000•Onsite

About The Position

The IT Support Team Lead oversees daily technology support operations, leads a team of technical professionals, and serves as the primary escalation point for complex technical issues. This hands-on leadership role combines technical support, project coordination, team development, and customer relationship management. The position is fully onsite in Marietta, Ohio, in a fast-paced, collaborative environment, with responsibilities spanning technical support, leadership, and project work. The role supports education-related work intended to help schools access the technology they need. The employer describes flexible scheduling options and comprehensive benefits, and emphasizes collaboration, creative problem-solving, communication, teamwork, and a passion for making an impact.

Requirements

Experience leading or supervising an IT support team.
Strong experience in desktop support, technical support, or end-user support.
Experience supporting enterprise operating systems and workstation environments.
Excellent customer service, communication, and interpersonal skills.
Ability to manage multiple priorities and deadlines simultaneously.
Strong troubleshooting, problem-solving, and organizational skills.
Experience coordinating projects, deployments, or technology initiatives.

Nice To Haves

Experience supporting educational, public sector, or similarly structured environments.
Experience in systems administration, infrastructure support, or network administration.
Experience managing technical projects and technology rollouts.
Familiarity with service management processes, ticketing systems, and performance metrics.

Responsibilities

Lead, mentor, and support a team of technical support professionals.
Serve as an escalation point for complex technical issues and service requests.
Assign, prioritize, and coordinate workloads to support timely service delivery.
Coach, train, and provide performance feedback to team members.
Foster a professional, collaborative, customer-focused team culture.
Provide advanced end-user and desktop support for hardware, software, and operating system issues.
Troubleshoot and resolve escalated technical incidents.
Support, maintain, and improve technology systems and infrastructure.
Ensure adherence to operational processes, service standards, and performance expectations.
Monitor support activities and drive timely resolution of requests and incidents.
Lead and support technology implementation, upgrade, deployment, and infrastructure improvement projects.
Assist with project planning, prioritization, and resource allocation.
Coordinate project activities across technical teams and stakeholders.
Track project progress and ensure deliverables are completed successfully.
Serve as a primary point of contact for technology-related communications and updates.
Communicate project status, service impacts, and critical issues to stakeholders.
Maintain accurate documentation of processes, systems, projects, and activities.
Build and maintain positive relationships through customer service and responsiveness.