IT Team Lead

Magna International•Southfield, MI

19h•Onsite

About The Position

The IT Team Lead is a hands-on leadership role responsible for reliable IT services and support across Magna Electronics’ Michigan locations. The role serves as the focal IT contact for site leadership, partnering with senior management—including leaders through the Vice President level—to review priorities, risks, service performance, investments, and project status. It also collaborates with engineering management and technical teams to deliver secure, supportable solutions for product development, laboratories, validation, manufacturing, and business operations. The position leads, coaches, and develops the Michigan IT team while remaining directly involved in technical support, operational tasks, ticket ownership, communication, documentation, and resolution. It leads local and global IT projects from initiation through operational handoff, and maintains a Michigan IT roadmap aligned with business priorities, infrastructure lifecycle needs, global standards, cybersecurity, audits, and budget planning. The IT Team Lead oversees day-to-day service delivery, escalations, incident response, security and compliance coordination, vendor and global IT relationships, and continuous improvement. The position is full-time and primarily site-based in Southfield, Michigan, with regular presence at supported locations in Auburn Hills and Rochester Hills. Periodic travel, participation in global meetings across time zones, and occasional after-hours availability for critical incidents and project implementations may be required.

Requirements

Bachelor’s degree in Information Technology, Computer Science, Engineering, Business Information Systems, or a related field, or equivalent relevant experience.
Minimum of 5 years of progressive IT experience, including team leadership, supervisory responsibility, or a comparable lead role.
Demonstrated ability to combine team leadership with hands-on technical support, ticket ownership, task execution, customer communication, and end-to-end closure.
Demonstrated experience working with senior leaders, presenting executive-level updates, and managing business-impacting escalations.
Experience supporting engineering-intensive environments and collaborating with engineering management and technical teams.
Proven ability to lead cross-functional IT projects involving local and global teams, vendors, risks, and organizational change.
Strong leadership, communication, stakeholder-management, prioritization, and problem-solving skills.
Strong hands-on experience supporting Windows client and server environments, Microsoft 365, Active Directory, Group Policy, identity and access management, endpoint configuration, patching, software deployment, and device lifecycle activities.
Working knowledge of enterprise LAN, WAN, Wi-Fi, TCP/IP, DNS, DHCP, VPN, VLANs, routing, switching, firewall concepts, and network troubleshooting tools.
Experience supporting Microsoft Azure services and virtualized infrastructure such as VMware or Hyper-V, including basic administration, monitoring, capacity awareness, backup, recovery, and escalation.
Practical knowledge of endpoint protection, vulnerability remediation, privileged access, security monitoring, incident response, data protection, audit controls, and secure configuration standards.
Experience working within an ITSM environment for incident, request, problem, change, asset, and configuration management, with disciplined ticket documentation, ownership, prioritization, communication, and closure.
Ability to use PowerShell or comparable scripting and automation tools to improve support, administration, reporting, and repetitive operational processes; working knowledge of Excel-based analysis and dashboard or monitoring tools.
Ability to support engineering labs, validation environments, specialized workstations, shared resources, audiovisual and conference-room technology, printers, and other site systems while coordinating with application, infrastructure, security, and vendor teams.
Demonstrated ability to diagnose complex issues across endpoints, servers, networks, identity, applications, and collaboration services; identify business impact and root cause; implement or coordinate corrective action; and communicate status clearly.
Ability to create and maintain accurate technical documentation, diagrams, inventories, support procedures, recovery instructions, knowledge articles, and project handoff materials aligned with enterprise standards.

Nice To Haves

Experience in automotive, electronics, engineering, manufacturing, or a global matrixed organization.
Relevant certifications such as ITIL, Microsoft, Cisco, CompTIA, or project-management credentials.

Responsibilities

Ensure reliable site IT services, manage escalations, contribute to support workload, and provide responsive assistance for senior leaders, critical meetings, and business-impacting events.
Serve as the focal IT contact for site leadership and meet regularly with senior management through Vice President level to review priorities, risks, service performance, investments, and project status.
Partner with engineering management and technical teams to understand product-development, lab, validation, manufacturing, and business requirements and deliver secure, supportable solutions.
Lead, coach, and develop the Michigan IT team; establish priorities, assign work, remove obstacles, and promote accountability, collaboration, and customer focus.
Perform hands-on technical work and operational tasks, own assigned support tickets, and remain accountable for resolution, documentation, communication, and closure.
Lead local and global IT projects from initiation through operational handoff, managing scope, schedules, resources, stakeholders, vendors, risks, communications, and outcomes.
Maintain a Michigan IT roadmap aligned with business priorities, infrastructure lifecycle needs, global standards, cybersecurity controls, audit requirements, and budget planning.
Ensure reliable day-to-day IT operations and a high-quality user experience; monitor service performance, manage escalations, coordinate incident response, and ensure effective after-hours support for business-critical events when required.
Promote adherence to security policies, standards, controls, and audit requirements; identify site-level risks, coordinate remediation, and align local solutions with global governance.
Represent Michigan within the global IT organization and coordinate with regional teams, service partners, and vendors to improve delivery, standardization, and value.
Maintain essential documentation, monitor service performance, and drive improvements to reliability and user experience.