IT Team Lead

Magna International•Southfield, MI

8d•Onsite

About The Position

The IT Team Lead is responsible for reliable IT services at Magna Electronics’ Michigan locations, serving as a hands-on technical lead and the focal IT contact for site leadership. The role supports senior leaders and critical business events, partners with engineering management to deliver secure and supportable technology, and leads, coaches, and develops the Michigan IT team while remaining directly accountable for assigned support work and tickets. The position leads local and global IT projects from initiation through operational handoff, coordinating scope, schedules, resources, stakeholders, vendors, risks, and communications. It maintains a Michigan IT roadmap aligned with business priorities, infrastructure lifecycle needs, global standards, cybersecurity controls, audit requirements, and budget planning. The role also coordinates with global IT, regional teams, service partners, and vendors, and drives improvements to service reliability and user experience. This is a full-time, primarily site-based position in Southfield, Michigan, with regular presence at supported locations in Auburn Hills and Rochester Hills. Periodic travel, participation in global meetings across time zones, and occasional after-hours availability for critical incidents and project implementations may be required.

Requirements

Bachelor’s degree in Information Technology, Computer Science, Engineering, Business Information Systems, or a related field, or equivalent relevant experience.
At least 5 years of progressive IT experience, including team leadership, supervisory responsibility, or a comparable lead role.
Ability to combine team leadership with hands-on technical support, ticket ownership, task execution, customer communication, and end-to-end closure.
Experience working with senior leaders, presenting executive-level updates, and managing business-impacting escalations.
Experience supporting engineering-intensive environments and collaborating with engineering management and technical teams.
Ability to lead cross-functional IT projects involving local and global teams, vendors, risks, and organizational change.
Strong leadership, communication, stakeholder-management, prioritization, and problem-solving skills.
Hands-on experience supporting Windows client and server environments, Microsoft 365, Active Directory, Group Policy, identity and access management, endpoint configuration, patching, software deployment, and device lifecycle activities.
Working knowledge of enterprise LAN, WAN, Wi-Fi, TCP/IP, DNS, DHCP, VPN, VLANs, routing, switching, firewall concepts, and network troubleshooting tools.
Experience supporting Microsoft Azure services and virtualized infrastructure such as VMware or Hyper-V, including basic administration, monitoring, capacity awareness, backup, recovery, and escalation.
Practical knowledge of endpoint protection, vulnerability remediation, privileged access, security monitoring, incident response, data protection, audit controls, and secure configuration standards.
Experience working in an ITSM environment covering incident, request, problem, change, asset, and configuration management, with disciplined ticket documentation, ownership, prioritization, communication, and closure.
Ability to use PowerShell or comparable scripting and automation tools to improve support, administration, reporting, and repetitive operational processes; working knowledge of Excel-based analysis and dashboard or monitoring tools.
Ability to support engineering labs, validation environments, specialized workstations, shared resources, audiovisual and conference-room technology, printers, and other site systems while coordinating with application, infrastructure, security, and vendor teams.
Ability to diagnose complex issues across endpoints, servers, networks, identity, applications, and collaboration services; assess business impact and root cause; implement or coordinate corrective action; and communicate status clearly.
Ability to create and maintain technical documentation, diagrams, inventories, support procedures, recovery instructions, knowledge articles, and project handoff materials aligned with enterprise standards.

Nice To Haves

Experience in automotive, electronics, engineering, manufacturing, or a global matrixed organization.
Relevant certifications such as ITIL, Microsoft, Cisco, CompTIA, or project-management credentials.

Responsibilities

Ensure reliable site IT services, manage escalations, contribute to support workload, and assist senior leaders during critical meetings and business-impacting events.
Serve as the focal IT contact for site leadership; meet with senior management, including leaders through Vice President level, to review priorities, risks, service performance, investments, and project status.
Partner with engineering management and technical teams to understand product-development, lab, validation, manufacturing, and business requirements and deliver secure, supportable solutions.
Lead, coach, and develop the Michigan IT team; set priorities, assign work, remove obstacles, and promote accountability, collaboration, and customer focus.
Accept assigned support tickets and operational tasks, perform hands-on technical work, and maintain ownership of resolution, documentation, communication, and closure.
Lead local and global IT projects from initiation through operational handoff, managing scope, schedules, resources, stakeholders, vendors, risks, communications, and outcomes.
Maintain a Michigan IT roadmap aligned with business priorities, infrastructure lifecycle needs, global standards, cybersecurity controls, audit requirements, and budget planning.
Monitor service performance, coordinate incident response, manage escalations, and ensure effective after-hours support for business-critical events when required.
Promote adherence to security policies, standards, controls, and audit requirements; identify site-level risks, coordinate remediation, and align local solutions with global governance.
Represent Michigan within the global IT organization and coordinate with regional teams, service partners, and vendors to improve delivery, standardization, and value.
Maintain essential documentation, monitor service performance, and drive improvements to reliability and user experience.