IT & Systems Technician
Miami Childrens Museum Inc•Miami, FL
•Onsite
About The Position
Miami Children's Museum is looking for a hands-on IT & Systems Technician who thrives on solving problems, supporting users, and keeping critical systems running seamlessly. You’ll be the go-to for day-to-day IT support, partnering with staff and external IT providers (MSP) to ensure everything, from laptops to network infrastructure, runs efficiently and securely. If you’re proactive, solutions-driven, and comfortable juggling priorities in a dynamic setting, this is your moment!
Requirements
- Minimum of 3-5 years of hands-on IT support experience in a fast-paced, operational environment
- Ability to work with minimal direct supervision and prioritize daily work for maximum institution effectiveness.
- Excellent oral and written communication skills.
- Schedule may include weekends based on operational needs; flexibility for occasional evenings and after-hours support is expected.
Nice To Haves
- Relevant certifications preferred (CompTIA Network+, CompTIA A+, Google IT Support, Google Cloud Professional, Microsoft Certifications, etc.)
Responsibilities
- Serve as the first point of contact for all IT support needs, providing timely and effective solutions to staff
- Troubleshoot and resolve issues related to laptops, printers, phones, software, and network connectivity
- Support and maintain LAN/WAN, Wi-Fi, and cloud-based systems; escalate complex issues to external IT partners (MSP) as needed
- Manage user accounts, system access, onboarding, and offboarding across multiple platforms
- Assist with administration and support of internal systems, including CRM and communication tools
- Maintain and support end-user devices and on-site IT equipment, including network hardware and phone systems
- Partner with external vendors and IT providers to troubleshoot issues, coordinate upgrades, and implement solutions
- Support cybersecurity practices, including patching, endpoint protection, and access controls
- Assist with backups, disaster recovery processes, and maintaining accurate IT documentation
- Provide basic training and guidance to staff to improve overall technology use and efficiency
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
