IT Systems Technician
About The Position
At Safecor Health, our mission is simple but impactful: help hospitals and healthcare providers deliver medications safely, efficiently, and reliably. As the nation’s largest independently owned medication repackaging company, we support over 1,000 hospitals and healthcare systems across the country through innovative unit-dose packaging solutions that improve patient safety and streamline pharmacy operations. Behind every product, every system, and every successful day is a team committed to our core values: Care. Commitment. Excellence. We are currently seeking an IT Systems Technician to join our team and help keep our technology infrastructure running smoothly across our operations. The Opportunity The IT Systems Technician plays a critical role in supporting the systems and technology our employees rely on every day. From onboarding new employees and troubleshooting technical issues to supporting Microsoft 365 environments and maintaining endpoint performance, this role helps ensure our teams can operate efficiently and securely. This is a hands-on opportunity for someone who enjoys problem-solving, takes ownership of their work, and thrives in a fast-paced environment where technology directly supports healthcare operations and patient safety.
Requirements
- Associate’s degree in IT, Computer Science, or related field — or equivalent experience
- 3–6 years of IT support or systems administration experience
- Experience supporting small to mid-sized business environments
- Strong knowledge of: Microsoft 365 (Exchange, Teams, SharePoint)
- Strong knowledge of: Active Directory and user access management
- Strong knowledge of: Windows operating systems and endpoint troubleshooting
- Strong knowledge of: Basic networking knowledge including DNS, DHCP, VPN, and Wi-Fi troubleshooting
Nice To Haves
- Experience with Intune or other endpoint management tools preferred
- Exposure to ERP systems such as QAD or SAP is a plus
- PowerShell or scripting experience is a plus
Responsibilities
- Provide day-to-day technical support across hardware, software, and business applications
- Set up and decommission user accounts, devices, and system access
- Support onboarding and offboarding processes with accuracy and consistency
- Maintain endpoint performance, patching, and device compliance
- Support and administer Microsoft 365, Active Directory, and endpoint management tools
- Perform routine maintenance, updates, and security patching
- Assist with network connectivity, VPNs, printers, and site-level infrastructure
- Monitor system health and proactively address recurring issues
- Troubleshoot technical issues across systems, applications, and endpoints
- Manage support tickets through resolution with clear communication and documentation
- Follow and support IT security and compliance standards within a regulated environment
- Identify and escalate potential risks or vulnerabilities
- Maintain accurate system and asset documentation
- Assist with SOP development and continuous improvement initiatives
- Support IT projects, upgrades, and system rollouts
- Coordinate with vendors and external service providers when needed
Benefits
- We believe in investing in our people, creating opportunities for growth, and building a culture rooted in Care, Commitment, and Excellence.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
