IT Systems Technician- Tier II

SOUTHWESTERN AND AFFILIATES • Evansville, IN

10d • Onsite

About The Position

Southwestern Healthcare, Inc. and its affiliate corporations are the largest providers of community-based behavioral healthcare in Southwestern Indiana, offering a full range of mental health and addictions treatment and related educational services. We are seeking a full-time IT Systems Technician Tier II to add to our team of professionals. This position is responsible for logging and resolving Level 1 & 2 support issues, workstation / printer management and deployments, application management and deployments, account management, basic server and network management, desk and mobile phone management and deployments, user security initiatives and maintenance, and other duties as assigned.

Requirements

• Associate's Degree in Computer Information Systems or other related degree required.
• 3+ years of IT support or related experience required
• Excellent communication and time management skills with a customer service focus required.
• Must have a valid driver's license, proof of insurance, and qualify for Southwestern's vehicle liability insurance.
• Candidates must pass required background checks including county/state checks, fingerprinting, CPS check, sex offender registry check, and drug screen.

Nice To Haves

• 5+ years preferred.
• Experience working in an enterprise or small business Active Directory environment preferred.
• Must be willing to participate in an on-call rotation with limited on-call hours.
• A+ and/or N+ certification preferred.

Responsibilities

• Respond to technical inquiries via phone, email, text, and chat.
• Manage Help Desk tickets in a timely manner, while documenting calls, responses, and problem resolution.
• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Install, reconfigure, repair, replace, and upgrade PCs, printers, copiers, iPads, laptops, Chromebooks, iPhones, virtual desktops, and other devices as needed according to the nature of the problem and warranty coverage.
• Create, manage, and modify computer images as needed for hardware deployment.
• Manage patching of all company workstations and mobile phones.
• Manage antivirus installations and configurations of all company workstations
• Write training manuals using clear and concise methodologies.
• Use network tools to troubleshoot basic computer connectivity problems.
• Review system, network, and application logs to perform problem/cause analysis.
• Add, modify, delete users, computers, and groups within an Active Directory environment.
• Seek ways to improve the end-user experience and optimize operations.
• Manage inventory of IT hardware.
• Assist in the purchasing of IT hardware, including researching hardware, recommending hardware configurations, and generating purchase orders.

Benefits

• AFFORDABLE Health, Dental, Vision, and Voluntary Life Insurance that starts DAY ONE of employment!
• 401K Employer Contribution & Match
• Student Loan Assistance Program
• Physical & Financial Wellness Programs
• Generous Paid Time Off plan
• Competitive Total Compensation Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree