Tier 2 IT Support Technician

Peraton•Washington, DC

3d•Onsite

About The Position

Peraton is seeking a highly motivated and detail-oriented Tier 2 IT Support Technician to provide onsite and remote technical support for a federal government customer. The successful candidate will support mission-critical systems and end users in a secure classified environment, ensuring continuity of operations and exceptional customer service. This role requires strong troubleshooting skills, experience supporting enterprise IT environments, and the ability to work effectively within classified and regulated operational environments.

Requirements

Bachelor’s degree in Information Technology, Computer Science, or related field; equivalent experience may be substituted
5 years with BS/BA; 3 years with MS/MA; 0 years with PhD, 9 years with a HS Diploma
Experience supporting Windows desktop operating systems and Microsoft Office products
Experience with desktop imaging and deployment technologies
Familiarity with Active Directory account administration and group policy concepts
Experience troubleshooting printers, desktop hardware, and peripheral devices
Strong understanding of IT asset inventory management and lifecycle processes
Experience supporting users in classified or regulated environments preferred
Excellent written and verbal communication skills
Strong organizational skills and attention to detail
Ability to work independently and collaboratively within a team environment
Active TS/SCI or Q/SCI clearance

Nice To Haves

Prior experience supporting Department of Energy
Familiarity with DOE, DoD, or IC cybersecurity and operational requirements
Experience with ticketing systems such as ServiceNow or Remedy
Knowledge of endpoint management and enterprise deployment tools
Experience with secure handling procedures for classified systems and equipment

Responsibilities

Provide Tier 2 deskside and remote desktop support for end users in classified and unclassified environments
Troubleshoot, diagnose, and resolve hardware, software, operating system, and peripheral issues
Perform installation, configuration, imaging, deployment, and maintenance of desktop and laptop systems
Support account maintenance activities including password resets, account unlocks, permissions, and group membership changes
Configure, troubleshoot, and maintain printers and other endpoint peripherals
Coordinate and execute user workstation relocations and office moves
Maintain accurate inventory records for classified and non-classified IT assets
Manage lifecycle tracking of IT equipment including procurement recommendations, replacement planning, excess processing, and end-of-life (EOL) disposition
Test and evaluate desktop hardware and peripherals to support standardization and modernization initiatives
Ensure compliance with federal security policies, configuration standards, and operational procedures
Document technical issues, resolutions, and support activities within ticketing systems
Escalate complex issues to Tier 3 engineering teams when required
Provide excellent customer support while operating in a high-security, mission-focused environment