IT Cinema Tier 2 Support Technician I

Regal • Knoxville, TN

5d • Hybrid

About The Position

If you enjoy hands-on technology work and want to play a direct role in bringing the moviegoing experience to life, this could be a great fit. As an IT Cinema Tier 2 Support Technician I, you’ll support the systems that power our theatres while also helping lead the IT side of exciting projects like new cinema openings, upgrades, and remodels. In this role, you’ll combine troubleshooting, project coordination, and collaboration to keep our cinema technology running smoothly. You’ll partner with internal teams and vendors, solve complex technical issues, and help ensure every theatre is set up for success.

Requirements

• Hands-on experience supporting IT infrastructure, hardware, and software in a technical environment
• Comfortable managing multiple priorities and working both independently and as part of a team
• Able to troubleshoot issues, think critically, and make decisions—even in high-pressure situations
• Communicate clearly with both technical and non-technical partners
• Open to travel and adapt to changing project needs

Responsibilities

• Support cinema technology by troubleshooting hardware and software issues and responding to technical incidents
• Lead the IT scope of projects including theatre openings, remodels, and closures, ensuring timelines and standards are met
• Coordinate with vendors and internal teams on equipment installs, cabling, and system configurations
• Monitor system performance, document updates, and ensure systems meet service level expectations
• Collaborate across IT teams to improve processes, maintain infrastructure, and support ongoing operations

Benefits

• Discretionary annual bonus
• Free movie passes and discounted concessions at any Regal location
• Paid vacation time and sick leave
• Eligibility to participate in our 401(k) retirement plan with company match after age 21 and one month of service
• Summer half-day Fridays during the summer season
• Medical and prescription coverage, with company contributions toward the cost
• Company-paid life insurance and disability insurance at no cost to employees
• Dental, vision, and supplemental life insurance options available for employees and their dependents
• Additional coverage options including accident, critical illness, and hospital indemnity insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed