IT Cinema Tier 2 Support Technician I

What • Dallas, TX

4d • Hybrid

About The Position

This role supports the systems that power our theatres and leads the IT side of projects such as new cinema openings, upgrades, and remodels. The position combines troubleshooting, project coordination, and collaboration to ensure cinema technology runs smoothly. The technician will partner with internal teams and vendors, solve complex technical issues, and ensure each theatre is set up for success.

Requirements

• Hands-on experience supporting IT infrastructure, hardware, and software in a technical environment.
• Ability to manage multiple priorities and work both independently and as part of a team.
• Ability to troubleshoot issues, think critically, and make decisions—even in high-pressure situations.
• Clear communication with both technical and non-technical partners.
• Openness to travel and adapt to changing project needs.

Responsibilities

• Support cinema technology by troubleshooting hardware and software issues and responding to technical incidents.
• Lead the IT scope of projects including theatre openings, remodels, and closures, ensuring timelines and standards are met.
• Coordinate with vendors and internal teams on equipment installs, cabling, and system configurations.
• Monitor system performance, document updates, and ensure systems meet service level expectations.
• Collaborate across IT teams to improve processes, maintain infrastructure, and support ongoing operations.

Benefits

• Discretionary annual bonus
• Free movie passes and discounted concessions at any Regal location
• Paid vacation time and sick leave
• Eligibility to participate in our 401(k) retirement plan with company match after age 21 and one month of service
• Summer half-day Fridays
• Medical and prescription coverage, with company contributions toward the cost
• Company-paid life insurance and disability insurance
• Dental, vision, and supplemental life insurance options
• Additional coverage options including accident, critical illness, and hospital indemnity insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed