IT Systems Technician II

City of Mankato•Mankato, MN

2d•Onsite

About The Position

Under the direction of the Director of Information Technology, the IT System Technician II provides technical support for the City’s IT systems, focusing on mobile device management, workstation deployment, and IT troubleshooting. This position assists with maintaining the City's networks, supporting end-user devices, and working with vendors and IT staff to implement and maintain technology solutions. Our employees are committed to working in an environment that fosters the core values of the City of Mankato – positive attitude, accountability, respect, teamwork, and integrity. We care about making a positive difference in the lives of others. Our work is challenging and has purpose. We listen and engage with each other and our community. We are empowered and trusted to make good decisions that align with the public service principles and core values. Our organization is committed to investing and developing each other. We will recognize and celebrate our collective achievements and individual accomplishments. We take pride in investing in our employees. Our team enjoys a supportive work environment that encourages not only success for the community we serve, but for you as well. Come grow your career with us!

Requirements

Must possess a high school diploma or GED and be at least 18 years old.
Four (4) years of progressively responsible experience providing computer, desktop, mobile device, or IT technical support
Must possess a valid driver's license and be able to drive in the state of Minnesota.
Any satisfactory equivalent combination of education, training, and experience that demonstrates the knowledge, skills, and abilities to perform the duties of the job proficiently may be substituted for the above requirements.
Execution of a confidentiality agreement required.
Satisfactory completion of a pre-employment physical examination, fingerprinting, background examination.
Applicant must pass a (BCA) Bureau of Criminal Apprehension background check and successfully pass the required BCA Criminal Justice Information Services Security Awareness Training test.
Must comply with organizational and departmental policies.
Must comply with data practices policies and standards relative to not public data.

Nice To Haves

Mobile Device Management (MDM) platforms
Active Directory
Microsoft 365
VoIP phone systems
IT inventory tracking and asset management
technology project rollouts and system upgrades

Responsibilities

Deploy, configure, and maintain workstations, laptops, mobile devices, and associated hardware and software in support of City operations.
Provide frontline technical support and troubleshooting for desktop, mobile, and peripheral devices across the organization.
Manage and support mobile devices (smartphones and tablets) using Mobile Device Management (MDM) platforms.
Assist with the maintenance and support of wired and wireless networks, including switches, access points, and firewalls, under the direction of senior IT staff.
Support the installation, operation, and troubleshooting of VoIP phone systems, printers, copiers, and audio/visual systems in City facilities.
Assist with user account setup and maintenance in Active Directory, Microsoft 365, and related email platforms.
Implement operating system, application, and security updates for endpoints and supported devices.
Provide first-contact help desk support, resolving issues when possible and escalating complex matters as appropriate.
Participate in IT inventory tracking and asset management, including device lifecycle support.
Assist with technology project rollouts and system upgrades, working with IT staff and vendors as directed.
Follow data practices and security requirements, ensuring proper handling and protection of non-public data encountered during assigned duties.
Serve in an on-call capacity for systems and applications under assigned responsibility, including availability outside of normal business hours as scheduled.
Maintain basic technical documentation related to device setup, procedures, and support activities as required.
Participate in professional development activities, including training and education, to maintain and enhance technical skills.
Performs physical and mental demands and work environment requirements for this position.
Attendance during regularly scheduled work hours and outside regular hours as necessary.
Effective and respectful communication and interactions with other employees, supervisors, individuals from other organizations, and community customers.
Performs other related work as assigned or apparent.