IT Support Technician II

Child Care Resource Center • San Bernardino, CA

1d • $33 • Onsite

About The Position

With minimal supervision, the IT Support Technician II provides advanced Service Desk and hands-on technical support to CCRC across more than 40 geographically dispersed operating locations throughout Los Angeles and San Bernardino counties and into Northern California. Primary service desk operations originate from the centralized Chatsworth, CA location. This role delivers high-quality technical support, independently resolves moderately complex technical issues, and supports enterprise systems and end-user technology. In addition to core service desk responsibilities, the IT Support Technician II participates in junior-level IT project work focused on delivering improved technology solutions to CCRC staff and contributes to the agency’s AI initiative - including onboarding, workflow development, and infrastructure build-out of secured LLM environments. The IT Support Technician II operates within an ITIL-based Service Management Framework to ensure timely, consistent, and customer-focused service delivery aligned with agency standards.

Requirements

• Associates degree, or High School Diploma / GED and equivalent years of education/training, in Computer Science or related field.
• Minimum of 4 years of progressive IT support experience, including at least 1 year of IT Service Desk support (phone and hands‑on) in a Windows‑based environment supporting more than 1,400 users across a geographically dispersed organization.
• Demonstrated working knowledge of Microsoft Office 365 (or newer) application suite.
• Basic understanding of computer and network operations, including local area network concepts and TCP/IP protocol.
• Hands-on experience with PC and VDI hardware troubleshooting.
• Regularly lift, move, and install computer equipment up to 40lbs, typically 1-2 hours per day.
• This position requires up to 20% travel.
• Background check required.
• MVR / DMV clearance in accordance with CCRC’s liability insurance provisions: For positions where driving is required.

Nice To Haves

• Familiarity with or demonstrated interest in AI tools, automation platforms, or workflow development (e.g., n8n, OpenWebUI, or similar) is a plus.
• Basic exposure to Linux/Ubuntu operating systems is a plus.
• Bachelor’s degree in Computer Science or related field.
• A+, Security+ Certifications
• Microsoft Certified Professional (current)
• ITIL Certification

Responsibilities

• Service Desk Operations and Technical Support (25%)
• Systems and Infrastructure Support (25%)
• Technical Deployment and Field Support (15%)
• IT Project Support – Junior Project Management (15%)
• Application Support and Monitoring (10%)
• AI Initiative and Emerging Technology Support (10%)

Benefits

• Medical, Dental, Vision, and Voluntary Life Insurance
• Basic Life Insurance and Long Term Disability paid for by CCRC
• Employer Contribution and Employer Match in the 403(b) Retirement Savings Plan with 100% vesting
• Generous Time Off Policy-Vacation and Sick Time, Holidays, and Paid Winter Break
• Opportunities for learning and professional development, including education reimbursement
• Employee Assistance and Wellness Programs
• 501(c) (3) designation-You can apply for Public Service Loan Forgiveness!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree