IT Support Technician II
About The Position
The User Services Analyst II provides prompt, courteous, and helpful user support to the Tulane University community. The User Services Analyst II executes their responsibilities by providing comprehensive on-site support, concise and relevant phone help, efficient remote desktop interface, and/or second level Windows or Mac support. The User Services Analyst II contributes to the comprehensive tracking and reporting on problems trends while inputting into the creation of support systems. The USA II collaborates with other IT analysts an IT staff to implement services, deliver user education resources, and identify appropriate technology solutions. The User Services Analyst II must possess the strong technology, leadership, and communication skills required to assist the Associate Director of Technical Support and Assistant VP of Enterprise Services in meeting the core goals of customer service and technical support.
Requirements
- Strong technology skills
- Strong leadership skills
- Strong communication skills
Responsibilities
- Providing comprehensive on-site support
- Providing concise and relevant phone help
- Providing efficient remote desktop interface
- Providing second level Windows or Mac support
- Contributing to the comprehensive tracking and reporting on problem trends
- Inputting into the creation of support systems
- Collaborating with other IT analysts and IT staff to implement services
- Delivering user education resources
- Identifying appropriate technology solutions
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
