IT Systems Technician I

Leggett & Platt•Carthage, MO

9d•Onsite

About The Position

As an IT Systems Technician I, you will have the opportunity to monitor our networks and other key systems to help ensure their reliability and functionality for users across the organization. Your contributions will have a direct impact on the business by resolving problems related to operating systems, hardware, and software. The team you will be working with is innovative and values customer service. This is an on-site position at our corporate office and the hours for the role are 11 pm – 7 am, Sunday-Thursday.

Requirements

Ability to empathize, listen, and show patience to all levels of customers
Be proficient in the English language, both verbal and written.
Ability to work in an organized manner
Ability to adapt and respond positively to challenges in a fast-paced environment
Experience with Microsoft products, such as Office 365 and ERP Software
Previous PC and IT experience
Familiarity with networks and server-based applications

Nice To Haves

Completed or working toward a 2- or 4-year degree in IT or related technical program
Familiarity with network environments
Help Desk support experience
Network+, CCNA, CompTIA A+ certifications

Responsibilities

Analysis of dashboards for alerts, trending statistics, and key performance indicators
Start, stop, and monitor batch processing jobs in Microsoft Dynamics AX
Create and maintain scheduled jobs
Assist with preparing and distributing reports
Identify and document problems while researching solutions
Resolve technical problems for a wide variety of applications and systems supported within the company
Support end-users via phone/email with hardware, software, and network incidents
Log, route, and track calls from end-users to ensure timely resolution
Resolve a wide variety of problems including PC’s, services, network issues, and apps
Identify, investigate, resolve, and communicate in-person, over the phone, and online
Use procedures to solve common problems, escalating complex issues to Tier 2 support
Follow established guidelines to work and route tickets accordingly