IT Systems Support Technician I

BHC

2d • Onsite

About The Position

The System Support Technician I provides first-line technical support for end users across BHC’s home office and hospitality environments. Working under the direction of the User Support Services Manager, this role resolves everyday hardware, software, and connectivity issues, images and deploys devices, and delivers a responsive, professional support experience. This is an entry-level IT position suited to someone who is service-oriented, detail-driven, and building hands-on technical experience in a multi-site environment.

Requirements

• One to two years of hands-on technical support experience, including internships or lab work.
• Working knowledge of Windows operating systems, Microsoft 365 applications, and common desktop hardware.
• Strong service orientation and clear written and verbal communication skills.
• High school diploma or equivalent required.

Nice To Haves

• Coursework or certificate in IT, computer science, or a related field preferred.
• CompTIA A+ or equivalent certification preferred.
• Exposure to Microsoft Intune, Entra ID, or a ticketing platform such as Freshservice preferred.
• Prior experience in a hospitality or multi-site environment preferred.

Responsibilities

• Respond to and resolve Tier 1 support tickets for desktops, laptops, peripherals, printers, and mobile devices within defined service levels.
• Assist users with Microsoft 365 applications, password and MFA issues, VPN, and basic network connectivity troubleshooting.
• Support guest-facing technology and connectivity requests at hospitality properties when assigned.
• Escalate issues beyond entry-level scope to senior technicians or the appropriate team with complete context and documentation.
• Image, configure, and deploy end-user devices following established procedures and standards.
• Accurately document all work, asset assignments, configurations, and resolutions in the ticketing system.
• Maintain organized records of hardware inventory, device assignments, and support activity.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED