IT Support Technician I
Kreher Family Farms•Clarence, NY
•$24 - $29•Hybrid
About The Position
The IT Support Technician I serves as the first point of contact for employees requiring technical assistance. This role focuses on end-user support, computer deployments, troubleshooting common technology issues, and maintaining IT equipment. The position supports office, warehouse, production, and farm operations while learning Kreher Family Farms’ technical environment and business systems.
Requirements
- Basic understanding of Windows operating systems.
- Basic knowledge of Microsoft Office and Microsoft 365 applications.
- Strong customer service, communication, and follow-through skills.
- Ability to travel between company locations as needed.
- Valid driver’s license.
Nice To Haves
- Associate degree in Information Technology or related field.
- CompTIA A+ certification.
- Experience supporting users in a business, warehouse, production, or agricultural environment.
Responsibilities
- Respond to helpdesk tickets, phone calls, emails, and walk-up support requests.
- Troubleshoot Windows desktop and laptop issues.
- Support Microsoft 365 applications including Outlook, Teams, OneDrive, and Office.
- Assist users with password resets and account access issues.
- Configure email and mobile devices.
- Provide printer, scanner, and peripheral support.
- Set up and deploy desktops, laptops, tablets, mobile phones, printers, and other IT equipment.
- Install standard software packages and apply basic configuration settings.
- Configure user workstations, docking stations, monitors, and peripherals.
- Assist with equipment moves, replacements, and workstation cleanups.
- Maintain accurate helpdesk ticket records and troubleshooting notes.
- Document common support procedures and repeatable fixes.
- Update IT asset inventory and equipment assignment records.
- Record hardware changes, software installs, and device replacements.
- Troubleshoot basic workstation network connectivity issues.
- Identify and properly escalate server, network, application, and security issues.
- Assist senior IT staff with maintenance activities, technology rollouts, and facility support.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
