IT Support Technician

VANCE THOMPSON VISION CLINIC PROF L•Billings, MT

1d•Hybrid

About The Position

We are growing and we are looking for an IT Support Technician in either Bozeman or Billings Montana to join our team! You are ready to live out our core values in patient and team member interactions, are detail-oriented, an exceptional communicator, highly motivated and a self-starter, and analytical and an effective problem solver. You will make an impact by administering and maintaining a diverse fleet of ophthalmic diagnostic and surgical devices, ensuring peak operational performance and regulatory compliance. Providing hands-on, phone, and remote technical support to employees by diagnosing and resolving hardware and software issues. Designing, building, and maintaining fully functional Zoom Room systems and administering the organization's Zoom-based phone system. Providing administration and support for a variety of critical Line of Business (LOB) applications. Managing and completing diverse IT projects within the organization. Creating and maintaining user-friendly technical documentation and providing team member training on software applications to maximize user proficiency. Leveraging our RMM (Remote Monitoring and Management) for proactive monitoring, patch management, remote access, and automated maintenance across all endpoints to maximize system uptime. Maintaining accurate IT asset inventory using our asset management tools to track hardware and software licenses across all Vance Thompson Vision locations. Developing and implementing scripts (e.g., PowerShell, Python) to automate repetitive IT tasks, streamline operations, and enhance user experience. Evaluating, recommending, and integrating emerging AI-powered tools, to optimize organization-wide business processes, improve service delivery efficiency, and enhance efficiency across all departments. Offering input and recommendations on the implementation of new technologies.

Requirements

An associates’ degree in information technology or equivalent field.
Previous experience in IT support
The ability to travel between Bozeman and Billings Montana

Nice To Haves

Bachelor's degree preferred.

Responsibilities

Administering and maintaining a diverse fleet of ophthalmic diagnostic and surgical devices, ensuring peak operational performance and regulatory compliance.
Providing hands-on, phone, and remote technical support to employees by diagnosing and resolving hardware and software issues.
Designing, building, and maintaining fully functional Zoom Room systems and administering the organization's Zoom-based phone system.
Providing administration and support for a variety of critical Line of Business (LOB) applications.
Managing and completing diverse IT projects within the organization.
Creating and maintaining user-friendly technical documentation and providing team member training on software applications to maximize user proficiency.
Leveraging our RMM (Remote Monitoring and Management) for proactive monitoring, patch management, remote access, and automated maintenance across all endpoints to maximize system uptime.
Maintaining accurate IT asset inventory using our asset management tools to track hardware and software licenses across all Vance Thompson Vision locations.
Developing and implementing scripts (e.g., PowerShell, Python) to automate repetitive IT tasks, streamline operations, and enhance user experience.
Evaluating, recommending, and integrating emerging AI-powered tools, to optimize organization-wide business processes, improve service delivery efficiency, and enhance efficiency across all departments.
Offering input and recommendations on the implementation of new technologies.