IT Support Technician I

Riot Platforms, Inc. • Austin, TX

10d • Hybrid

About The Position

The IT Support Technician I is an entry-level technical support role responsible for frontline incident response, break/fix support, routine administrative support tasks, and hands-on participation in IT projects across assigned facilities. This position is designed to develop quickly into a fully independent support role through structured exposure to end-user support, technical systems, project work, and cross-site operational responsibilities.
The IT Support Technician I provides support for all user populations, including executive and VIP users, and is expected to deliver professional, timely, and well-documented service across a broad range of end-user technologies. While the role is developmental in nature, it is not limited to basic ticket intake. The position includes routine administrative actions within support-governed systems, standardized technical execution, and increasing ownership of incidents and project tasks as the employee gains proficiency.
This role is intentionally weighted toward incident response and break/fix work while also contributing to project execution, support readiness, and operational continuity across multiple facilities. The IT Support Technician I must be adaptable, customer-focused, coachable, and capable of growing rapidly into broader technical independence.
This position will be based in our Austin office with travel two days a week to our Rockdale location.

Requirements

• High school diploma or GED required; associate's degree in Information Technology or a related field is preferred.
• Zero to two years of IT support, technical support, service desk, field support, or related hands-on technology experience.
• Basic working knowledge of end-user devices, operating systems, productivity software, mobile devices, and common support practices.
• Demonstrated interest in technology, troubleshooting, and customer support.
• Strong communication, customer-service, organization, and documentation skills.
• Willingness and ability to learn quickly, accept coaching, and grow into a fully independent support role.
• Ability to perform routine administrative actions within support-governed systems in accordance with documented procedures and role-based permissions.
• Ability to support executive and VIP users with professionalism, discretion, and strong service orientation.
• Ability to travel between facilities and provide on-site support as needed.

Responsibilities

• Resolve frontline incidents, service requests, break/fix issues, and routine end-user technology needs across assigned facilities.
• Support hardware, software, endpoint, account-access, mobile-device, printing, conferencing, workstation, and device-setup needs for standard, operational, remote, executive, and VIP users.
• Diagnose routine to moderately complex technical issues using established procedures, knowledge resources, documentation, and team guidance.
• Document troubleshooting steps, user communications, actions taken, resolutions, and escalations accurately in the ticketing system.
• Perform routine administrative tasks, device provisioning, software installation, equipment swaps, asset tracking, inventory updates, and other support activities in accordance with approved procedures.
• Participate in IT projects, deployments, upgrades, refreshes, office moves, inventory efforts, device staging, and site-support initiatives.
• Collaborate with Level 2 technicians and IT support leads to deliver cross-site support, identify recurring issues, improve documentation, and strengthen support processes.
• Develop technical independence by applying coaching, building system knowledge, and demonstrating increasing ownership and reliability.

Benefits

• Competitive Salary: Base range (commensurate with experience) + bonus
• Long-Term Growth: Eligible to participate in Riot’s equity incentive programs and share in the success you help build.
• 401(k) Retirement Plan: Includes a generous company match.
• Comprehensive Health Coverage: Multiple medical plan options, including 100% company-paid plans.
• Wellness & Lifestyle Perks: Enjoy free gym memberships, pet insurance, childcare discounts, and more to support your life both in and out of work.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED