IT Systems Support 1 (09614)

State of Montana • Helena, MT

2d • Hybrid

About The Position

The Computer Support Specialist provides first and second level technical support and advice to employees, contractors, providers, tribal agencies, state and local municipalities, and law enforcement. This position answers support requests through a help desk line, email messages, online submissions, etc., and resolves technical problems for end users; and documents support calls including basic network incidents.

Requirements

• Knowledge of Microsoft Office applications, Microsoft Operating Systems, personal computers and peripherals.
• Excellent customer service, patience, and interpersonal skills.
• Ability to handle in-bound calls, emails and other requests.
• Attention to details, research, and analytical skills.
• Bachelor’s degree in computer science or related technology field.

Nice To Haves

• Experience with help desk operations and technical support preferred.
• Other combinations of related education and experience may be considered on a case-by-case basis.

Responsibilities

• Provides first and second level technical support and advice to employees, contractors, providers, tribal agencies, state and local municipalities, and law enforcement.
• Answers support requests through a help desk line, email messages, online submissions, etc.
• Resolves technical problems for end users.
• Documents support calls including basic network incidents.

Benefits

• Healthcare coverage
• Retirement plans
• Paid vacation
• Sick leave
• Holidays
• Work/life balance
• Eligibility to participate in the Public Service Loan Forgiveness (PSLF) program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level