IT Support Specialist 1
Killington Pico Ski Resort•Killington, VT
•Onsite
About The Position
As a Technology Specialist I, you will work as part of a team providing a full range of technical support for technology systems throughout Killington/Pico Ski Resorts. This role supports both guest facing and internal systems, including video surveillance, web cams, lodge monitors, digital signage, cable/IP TV services, RFID, POS systems, desktops/laptops, and resort-wide music infrastructure. Responsibilities include installation, configuration, deployment, maintenance, analysis, troubleshooting, documentation, and user support across a diverse technology environment.
Requirements
- Associate degree in computer science or equivalent combination of education and experience
- Ability to lift up to 50 lbs
- Ability to work outdoors
- Ability to climb ladders
- Availability for weekend and after-hours support
- Valid driver’s license and ability to provide own transportation for intra-resort travel
- Experience with Windows operating systems
- Working knowledge of PC, laptop, and tablet hardware and peripherals
- Knowledge of basic networking concepts
- Strong troubleshooting skills and ability to learn quickly
- Strong verbal and written communication skills
- Professional appearance and demeanor
- Experience managing WSUS and Windows Update processes
- Experience configuring Windows Update Rings in Intune
- Deploying and managing SSL certificates for servers and third-party applications
- Administration of: Microsoft Teams, Exchange Online, SharePoint Online
Nice To Haves
- Bachelor's degree in computer science preferred
Responsibilities
- Research and analyze technical needs and resources across the resort, developing working knowledge of operational workflows
- Research and recommend hardware and software solutions
- Install, configure, and support POS systems and peripherals
- Provide technical support for RFID infrastructure, including gate configuration and hardware/software support
- Support speakers, amplifiers, and music streaming devices throughout the resort
- Configure and support desktops and laptops
- Install, configure, and maintain: IP cameras, Digital signage boards, Music subscription services, Speakers, Cable/IP TV services, Cabling and device connectivity
- Perform ongoing maintenance of supported devices and systems
- Respond to support requests via Freshservice, email, and telephone
- Document, track, and monitor tickets to ensure timely resolution
- Maintain system and process documentation
- Participate in on-call rotations and provide support
- Provide training and share knowledge with IT team members
- Work closely with supervisors, team members, other departments, vendors, and external partners
- Follow Killington Hospitality Guidelines and deliver superior service to guests and end-users
- Perform other duties as assigned
Benefits
- Optional company subsidized medical, dental, vision
- Flexible spending account
- Health savings account
- Employer paid short term disability & long-term disability offerings
- 401(k) retirement plan (with company match up to 5%)
- Paid parental leave
- Paid time off, holiday and sick pay
- Free season pass for employee/dependents
- Privileges at several other resorts
- Several discount programs (i.e. food & beverage, retail/rental, friends & family tickets, etc.)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
