IT Support Specialist-Level 1

RefrigiWear • Dahlonega, GA

11h • Hybrid

About The Position

RefrigiWear is seeking a customer-focused IT Support Specialist to provide responsive, practical technology support across our North American operations. This is a hands-on frontline support role: you will troubleshoot user issues, manage service desk tickets from intake through resolution, prepare equipment, and help employees feel confident using the technology they rely on every day. The successful candidate will be patient, organized, and comfortable explaining technical information in plain language while supporting both office and warehouse environments.

Requirements

• Relevant technical training, certification, or equivalent hands-on experience preferred.
• Experience in a help desk, desktop support, or similar IT support role preferred.
• Working knowledge of Windows and Microsoft 365 preferred.
• Experience with a ticketing system and endpoint management tools, such as Intune, is a plus.
• CompTIA A+ or a similar certification is a plus.
• Experience supporting a warehouse, distribution, or manufacturing environment is a plus.
• Strong troubleshooting, problem-solving, priority management, and communication skills.
• A customer-service mindset, approachable style, and willingness to partner with colleagues.

Responsibilities

• Respond to requests received through the service desk, email, phone, and in person.
• Log, prioritize, troubleshoot, resolve, and document incidents and service requests from intake through closure.
• Support desktops, laptops, mobile devices, printers, peripherals, handheld barcode scanners, label printers, and conference room equipment.
• Set up, configure, deploy, retire, and accurately track computer equipment and other IT assets.
• Manage user accounts, permissions, and password resets in accordance with company policy.
• Complete IT onboarding and offboarding tasks for new hires, transfers, and departures.
• Escalate complex issues to senior IT staff with complete, accurate diagnostic information.
• Create and maintain user guides, procedures, and knowledge base articles.
• Train employees on basic systems, equipment, and effective technology use.
• Identify recurring issues and recommend lasting solutions that improve the user experience.
• Partner with colleagues across the business while handling confidential information with discretion.

Benefits

• Equal employment opportunity to all applicants and employees in accordance with applicable law.
• All offers of employment with RefrigiWear are contingent upon the successful completion of a background check and drug screening, as applicable, and verification of authorization to work in the United States.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed