IT SYSTEMS SPECIALIST I

Phoenix Defense, LLC.•University, FL

About The Position

The IT Systems Specialist is technically skilled with good problem-solving abilities. This is a hands-on role supporting internal, remote employees, contractors and Managed Services customers. IT Systems Specialists are expected to display good interpersonal skills, professionalism and timeliness as they will interact with colleagues from various departments and executive levels. This role requires the ability to listen to internal customer technical needs, understand their problems and implement solutions to them.

Requirements

HS Diploma/GED or Associates degree
1-2+ years’ experience in computer hardware repair and helpdesk support.
Attained or working towards CompTIA Security+ certificate. Must obtain within 12 months of hire.
Knowledge of Apple and Windows machines
Excellent written and verbal communication skills.
Proficient in software installation.
Attention to detail; organizational skills
Good problem-solving skills.
Strong customer service skills; strong interpersonal skills.
Knowledge of operating systems, circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Use of logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Nice To Haves

3+ years’ experience/ Possess CompTIA Security+ Cert, intermediate proficiencies

Responsibilities

Supporting end users via requests (tickets and verbal)
Running new cables
Installing servers and UPS’s into racks
Configuring or repairing new laptops and desktops; maintaining workstations and network performance
Installing operating systems and applications
Backing up data
Swapping out hardware such as hard drives
Perform research; troubleshooting
Keeping track of inventory
Active Directory password resets, additions/updates, facility security
Process documentation
Follow through skills; communicate status to Users
Other related duties and tasks assigned.