IT Systems & Projects Specialist

MacLean Power Systems•Alabaster, AL

5d•Onsite

About The Position

The IT Site Support Leader serves as the primary bridge between centralized IT and plant/site operations. Operating as the primary accountable point of contact for local IT outcomes, this role balances enterprise IT standards with real-world plant needs. While maintaining essential hands-on infrastructure capabilities, the role primarily leads through coordination and influence driving the successful "last mile" of technology rollouts, resolving production-impacting escalations, and ensuring site readiness across a centralized and outsourced support model.

Requirements

Bachelor’s degree in Information Technology, Computer Science, or a related field preferred.
2 to 4 years of experience in site support, IT project coordination, field engineering, or IT service management; manufacturing, distribution, or other operational site experience strongly preferred.
Proven ability to lead initiatives, drive accountability, and manage vendor/partner performance (e.g., CentiServe) without formal authority.
Exceptional verbal and written communication skills with a strong emphasis on follow-through and stakeholder alignment.
Solid foundation in networking fundamentals, local infrastructure, Windows/macOS environments, and hardware diagnostics.
Strong understanding of manufacturing/plant operations and how technology impacts production lines.

Responsibilities

Serve as the primary liaison connecting centralized IT, site leadership, and external partners.
Drive successful IT outcomes, align stakeholders on priorities, and manage local expectations without formal direct reports.
Manage localized IT project tracking, dependency mapping, risk identification, and timeline alignment.
Own the final stages of execution for enterprise deployments, ensuring complete site readiness for ERP implementations, infrastructure upgrades, and hardware rollouts.
Ensure that newly deployed solutions are properly adopted by site operations and fully supported by local and centralized teams.
Own the final stages of execution for enterprise deployments, ensuring complete site readiness for ERP implementations, infrastructure upgrades, cybersecurity initiatives, and hardware rollouts.
Take full ownership of identifying, tracking, and driving the resolution of technology issues that impact production or site operations.
Proactively coordinate with centralized IT queues, the outsourced service desk/MSP, external vendors, and shopfloor technology partners to resolve critical issues rather than simply escalating and waiting.
Act as the voice of the site back to IT, proactively surfacing recurring issues, operational constraints, and technology adoption challenges to improve future decision-making.
Provide direct input to help shape the overarching field support model (determining the optimal mix of onsite, regional, and centralized support) based on the specific complexity of the site.
Coordinate and oversee work performed by Tier 1 service desks, and third-party telecom/cabling contractors.
Maintain accurate hardware and software inventory, coordinate depot services, and hold vendors accountable for timely break-fix resolutions.
Maintain accurate site IT documentation, including infrastructure diagrams, support procedures, asset records, vendor contacts, and recurring issue patterns.
Perform necessary "smart hands" duties in server rooms and wiring closets, including network rack organization, switch troubleshooting, and cable patching.
Conduct routine preventative maintenance and troubleshooting for local networks, wireless access points, and conference room AV equipment.