IT Systems Specialist - Entry

King County•Multiple locations in King County, WA

5d•Onsite

About The Position

This recruitment may be used to fill multiple position types including Career Service, Special Duty, and Term Limited Temporary (TLT). The anticipated duration of the TLT positions is 12 months. KCIT’s Customer Support Services (CSS) team is seeking to hire multiple IT Systems Specialist Entry positions. The role supports a high volume of customer onboarding and offboarding activities, incidents, service requests, and internal provisioning tasks. The position may play a key role in supporting the walk-up window and return to work efforts, including the implementation of hoteling spaces across King County. The successful candidate will provide Level 1 support to Executive Branch customers by configuring hardware, software, and new workstations. This position may assist with customer equipment swaps and assist in every aspect of client workstation lifecycle. Additionally, this position may assist in delivering new equipment to King County staging areas in the downtown Seattle corridor and may also support physical inventory scans at various County locations. About King County Department of Information Technology (KCIT) King County is committed to being the best-run government in the nation, and King County Information Technology (KCIT) is helping lead that transformation. KCIT harnesses the power of technology to modernize operations, advance digital equity and social justice, and deliver innovative solutions that engage, empower, and serve our residents, businesses, and community partners. Recognized by the National Association of Counties (NACo) for excellence in vision, strategy, innovation, and collaboration, KCIT is focused on delivering smart, secure, and customer-centered technology services that strengthen county operations and support thriving, resilient communities. As the technology business partner to all 18 County departments, KCIT provides the foundational systems and services that power many of the region’s most essential functions. We work side-by-side with our partners to design and deliver technology solutions that enhance customer experience and advance King County’s mission. Learn more about KCIT at: http://kingcounty.gov/depts/it.aspx. This recruitment may be used to fill additional vacancies that may occur.

Requirements

All client computing lifecycle processes, from receiving new equipment, repurposing equipment, retiring end of life equipment, inventory management and proven exceptional organizational skills in a large agency or any combination of relevant experience/education/training that provides the required knowledge, skills and abilities to perform the work.
Demonstrated understanding and personal examples of implementing lean concepts and principles
Demonstrated experience coordinating IT-related work with external vendors
Basic knowledge of computer technology principles, with application and troubleshooting techniques
Basic knowledge of data and system security and other similar technical processes
Exceptional organizational skills
Strong analytical and problem-solving skills
Demonstrated ability to establish and maintain exceptional customer relationships
Demonstrated ability to collaborate effectively with management, peers, other KCIT service teams and customers
Demonstrated positive attitude towards peers and leadership, learns from mistakes, seeks feedback, is open to criticism, and is easily coachable
Demonstrated ability to maintain technical documentation
Demonstrated ability to work with a variety of individuals from diverse backgrounds
Demonstrated attention to detail
Demonstrated ability to handle multiple competing priorities
Excellent written and oral communication skills

Nice To Haves

Understanding of ITIL (Information Technology Infrastructure Library) process.
Experience using Microsoft Office applications

Responsibilities

Provide Level 1 technical support
Support walk-up window
Prepare onboarding/offboarding/transfers
Use diagnostic tools for basic troubleshooting of hardware via documented processes
Utilize diagnostic utilities to aid in troubleshooting
Assist with the phone support
Assist with the move support
May be assigned to support life cycle replacements and new employee hardware deployments
May support recovery of hardware
Use diagnostic tools for basic troubleshooting of hardware via documented processes
Utilize diagnostic utilities to aid in troubleshooting
Collaborate with other IT service teams
Create technical documentation
Actively manage assigned tickets with accurate and timely information
May train other staff members on assigned processes
Will be required to drive to different county locations using a King County vehicle
Other duties as assigned