Product Manager - Patient Experience

Labcorp•Durham, NC

1d•Onsite

About The Position

Labcorp is seeking an experienced IT Systems Integration Specialist II to support our laboratory operations, systems integrations, and IT infrastructure in Durham, NC. The IT Systems Integrations Specialist II serves as the primary escalation point for complex and non-routine technical issues across the Division. This role exercises independent judgment and discretion in diagnosing systemic issues, determining resolution strategies, and leading technical projects that affect system stability and service delivery. The Specialist II manages and coordinates assigned projects, recommends improvements to processes and technologies, and provides expert guidance to support staff. This role supports approximately 10,000+ devices across multi-state environments, including laboratories, processor sites, warehouses, sales teams, and branch locations, and plays a key role in operational decision-making and continuous improvement efforts. Labcorp is a leading global life sciences company that provides vital information to help doctors, hospitals, pharmaceutical companies, researchers, and patients make clear and confident decisions. Through our unparalleled diagnostics and drug development capabilities, we provide insights and accelerate innovations to improve health and improve lives. Here, you can join our nearly 70,000 employees, serving clients in more than 100 countries, as we work together to transform approaches to patient care.

Requirements

Associates degree
1 or more years of IT experience
1 or more years of experience in an IT Call Center or IT helpdesk environment

Nice To Haves

Associate’s degree in Information Technology
Experience troubleshooting hardware, software and networking issues
1 or more years of experience in the healthcare industry
A+ or Net+ certification
1 or more years of experience with ticketing software

Responsibilities

Serves as the primary escalation point for complex and non-routine technical issues across the Division.
Exercises independent judgment and discretion in diagnosing systemic issues, determining resolution strategies, and leading technical projects that affect system stability and service delivery.
Manages and coordinates assigned projects.
Recommends improvements to processes and technologies.
Provides expert guidance to support staff.
Supports approximately 10,000+ devices across multi-state environments, including laboratories, processor sites, warehouses, sales teams, and branch locations.
Plays a key role in operational decision-making and continuous improvement efforts.
Responsible for both inbound and outbound helpdesk phone calls from customers.
Install, test, configure, troubleshoot and repair hardware/software for desktop support.