IT Systems Functional I

Niagara Water•Diamond Bar, CA

3d•Onsite

About The Position

The IT Systems Functional I will work within the IT Team to support the overall system/ network needs of Niagara’s corporate office and plants. This role involves analyzing and developing solutions to meet customer needs, troubleshooting daily operational system issues, and documenting requirements. The position requires the ability to learn quickly, configure and test applications, and identify opportunities for process and system improvements within the supply chain. Collaboration with multiple departments is essential, as is the creation of documentation and training materials. The role also involves planning, tracking, and delivering tasks, and requires availability for 24/7 support. A key aspect is reviewing system design approaches to ensure they meet business requirements and articulating these through various documentation methods. The ideal candidate is an excellent problem solver with strong analytical skills and the ability to manage multiple priorities.

Requirements

0 Years – Experience in Field or similar manufacturing environment
0 Years – Experience in Position
0 Years – Experience managing people/projects experience may include a combination of work experience and education
Ability to work in fast paced, dynamic environment collaboratively with a cross-functional team and manage minor project implementations.
Experience in Business Analysis
Overall high degree of professionalism
Strong team-oriented interpersonal skills including facilitation and the ability to effectively interface and work with a wide variety of people.
Must work independently.
Strong analytical, problem-solving skills and critical thinking skills
Ability to translate complex business needs into use case models
Ability to manage multiple priorities and projects
Strong written and verbal communication skills including the ability to provide detail documentation of a technology incident
Proficient computer skills (i.e. Microsoft Office, Outlook)
Excellent interpersonal skills
Excellent analysis, planning and organizational proficiency and good business judgment
Ability to delivery effective and professional presentation to peers, management and other professionals within our field
Strong communication and documentation skills, ability to communicate and interact at executive and junior levels.

Nice To Haves

2 Years– Experience in Field or similar manufacturing environment
2 Years – Experience in Position
2 Years – Experience managing people/projects experience may include a combination of work experience and education

Responsibilities

Analyze and develop solutions addressing customer needs.
Trouble shooting daily operational system issues to define root cause and define temporary/permanent solutions.
Ability to take direction, learn processes/systems quickly and apply to deliver results based on timeline.
Work with business to understand and document requirements, determine design and approach, configure, and test various applications to deliver and support business needs.
On-going analysis of the supply chain process to identify opportunities for process and system improvements, efficiency gains, and cost reduction through the use of various supply chain applications and data mining tools.
Organize, schedule and run meetings to identify supply chain opportunities and system needs: Interacting with multiple departments including but not limited to IT, Accounting, Finance, Transportation, Customer Service, Planning, Distribution, and Production.
Documenting meeting minutes, action items, issues, and risks.
Document requirements, process flows, new functionality, and creation of SOP/training materials.
Training super and end users on new functionality and process changes.
Ability to plan, track, escalate and deliver upon tasks and timelines assigned.
Available for 24/7 support (scheduled and off hours).
Review system design approaches to ensure they fully meet the business requirements.
Write use cases, business rules, and other artifacts such as swim lane diagrams and activity flow diagrams to effectively articulate and represent business processes, desired outcomes, and requirements.
Produce key documents, both in written and presentation format.
Excellent problem solver with the ability to keep many driving factors and requirements in focus.
Monitor process and technology and provide insights into overall status.

Benefits

Paid Time Off for holidays, sick time, and vacation time
Paid parental and caregiver leaves
Medical, including virtual care options
Dental
Vision
401(k) with company match
Health Savings Account with company match
Flexible Spending Accounts
Expanded mental wellbeing benefits including free counseling sessions for all team members and household family members
Family Building Benefits including enhanced fertility benefits for IVF and fertility preservation plus adoption, surrogacy, and Doula reimbursements
Income protection including Life and AD&D, short and long-term disability, critical illness and an accident plan
Special discount programs including pet plans, pre-paid legal services, identity theft, car rental, airport parking
Tuition reimbursement, college savings plan and scholarship opportunities