IT Systems Functional I

Niagara Bottling•Diamond Bar, CA

1d•$82,012 - $118,917•Onsite

About The Position

The IT Systems Functional I will work within the IT Team to support the overall system/ network needs of Niagara’s corporate office and plants. This role involves analyzing and developing solutions to meet customer needs, troubleshooting daily operational system issues, and working with business units to understand and document requirements. The position also focuses on ongoing analysis of the supply chain process to identify opportunities for improvement, efficiency gains, and cost reduction. This includes organizing and running meetings with various departments, documenting processes, and training users on new functionality. The IT Systems Functional I is expected to plan, track, and deliver tasks and timelines, and be available for 24/7 support. The role requires reviewing system design approaches, writing use cases and business process documentation, and producing key documents in written and presentation formats. The ideal candidate is an excellent problem solver with the ability to monitor processes and technology, providing insights into overall status.

Requirements

0 Years – Experience in Field or similar manufacturing environment
0 Years – Experience in Position
0 Years – Experience managing people/projects
experience may include a combination of work experience and education
Proficient computer skills (i.e. Microsoft Office, Outlook)
Ability to work in fast paced, dynamic environment collaboratively with a cross-functional team and manage minor project implementations.
Overall high degree of professionalism
Strong analytical, problem-solving skills and critical thinking skills
Ability to manage multiple priorities and projects
Strong written and verbal communication skills including the ability to provide detail documentation of a technology incident
Excellent interpersonal skills
Excellent analysis, planning and organizational proficiency and good business judgment
Ability to delivery effective and professional presentation to peers, management and other professionals within our field
Strong communication and documentation skills, ability to communicate and interact at executive and junior levels.

Nice To Haves

2 Years– Experience in Field or similar manufacturing environment
2 Years – Experience in Position
2 Years – Experience managing people/projects
experience may include a combination of work experience and education
Experience in Business Analysis
Strong team-oriented interpersonal skills including facilitation and the ability to effectively interface and work with a wide variety of people. Must work independently.
Ability to translate complex business needs into use case models

Responsibilities

Analyze and develop solutions addressing customer needs.
Trouble shooting daily operational system issues to define root cause and define temporary/permanent solutions.
Ability to take direction, learn processes/systems quickly and apply to deliver results based on timeline.
Work with business to understand and document requirements, determine design and approach, configure, and test various applications to deliver and support business needs.
On-going analysis of the supply chain process to identify opportunities for process and system improvements, efficiency gains, and cost reduction through the use of various supply chain applications and data mining tools.
Organize, schedule and run meetings to identify supply chain opportunities and system needs.
Interacting with multiple departments including but not limited to IT, Accounting, Finance, Transportation, Customer Service, Planning, Distribution, and Production.
Documenting meeting minutes, action items, issues, and risks.
Document requirements, process flows, new functionality, and creation of SOP/training materials.
Training super and end users on new functionality and process changes.
Ability to plan, track, escalate and deliver upon tasks and timelines assigned.
Available for 24/7 support (scheduled and off hours).
Review system design approaches to ensure they fully meet the business requirements.
Write use cases, business rules, and other artifacts such as swim lane diagrams and activity flow diagrams to effectively articulate and represent business processes, desired outcomes, and requirements.
Produce key documents, both in written and presentation format.
Excellent problem solver with the ability to keep many driving factors and requirements in focus.
Monitor process and technology and provide insights into overall status.