IT Business Systems Analyst I
About The Position
The N.C. Department of Information Technology (NCDIT) serves as the Technology Center for the State of NC. Services that NCDIT provides reach a client base of state and local government agencies, as well as schools, colleges and universities. NCDIT’s mission is to enable trusted business-driven solutions that meet the needs of North Carolinians. NCDIT provides technology services to state agencies and is charged with closing the digital divide by expanding availability of broadband services and promoting the adoption of affordable, high-speed internet. We’re looking for a collaborative and motivated IT Business Systems Analyst who thrives on understanding business needs, translating them into actionable requirements, and partnering with stakeholders to create effective, user centered solutions. This role offers the opportunity to contribute to high visibility projects, learn from experienced leaders, and grow your skills within a supportive, mission driven environment.
Requirements
- Demonstrated ability to translate complex business needs into clear, actionable requirements while collaborating effectively across technical and nontechnical teams
- Strong analytical and problem‑solving skills, with proven experience supporting strategic decision making through data driven insights and structured analysis
- Proficiency in agile delivery practices and cross‑functional stakeholder engagement, including facilitating discussions, resolving impediments, and maintaining transparency throughout the project lifecycle
- Experience supporting technology projects such as systems integrations, software implementations, or process improvements and collaborating effectively with diverse teams to achieve successful outcomes
- Bachelor’s degree in business administration, computer science, or any related field from an appropriately accredited institution and one year of experience in business consultation, process improvement, or requirement gathering in an information technology environment
- Associate degree in business administration, computer science or any related field from an appropriately accredited institution and two years of related experience
- High School or GED and four years of related experience; or an equivalent combination of education and experience.
Responsibilities
- Conduct strategic and business analysis to help identify problems, evaluate opportunities, and recommend solutions grounded in data and user insights
- Partner with the Business Analysis team to gather requirements through interviews, workshops, site visits, and workflow analysis
- Support agency planning activities, business case analysis, and the development of comprehensive project analysis plans
- Participate in decision making processes by analyzing complex information, highlighting risks, and presenting clear, actionable recommendations
- Collaborate with vendors, project managers, developers, architects, and testing teams to ensure solutions align with business goals and follow the appropriate SDLC methodology
- Contribute to solution design, acceptance criteria, and testing to validate that deliverables meet user needs
- Assist in writing and refining requirements, building prototypes, and creating process models and diagrams
- Support agile practices by joining standups, sprint planning, backlog refinement, and reviews, while helping maintain transparency and remove team impediments
- Help craft proposals, reports, and visuals to guide decisions and strengthen collaboration
- Support the delivery of training resources and help facilitate business analysis learning programs across other agencies
- Conduct research on current technology, vendors, and market landscapes to identify viable solution alternatives and provide evidence-based recommendations
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
