IT Systems Engineer

Life Care Services•Des Moines, IA

20d

About The Position

The IT Systems Engineer implements, maintains, optimizes, and proactively supports LCS business systems. As a subject matter expert, the position monitors system health, resolves root causes, prevents recurring issues, and develops automation and AI-enabled solutions to streamline work, improve decisions, and enhance the user experience. Solutions must align with security, data privacy, governance, and responsible AI standards. The role also leads complex projects and drives continuous improvement across the business systems portfolio. It reports to the Director, Financial Systems. The position works with stakeholders to translate business needs into technical solutions, improve processes and workflows, and recommend secure, scalable, well-governed technologies aligned with business priorities. It leads system upgrades, patches, enhancements, and AI-enabled changes from planning through adoption while maintaining system stability, security, and business value. LCS describes its culture as inclusive and collaborative, with opportunities for professional growth, community involvement, and participation in committees and an innovative workspace. The organization focuses on creating living experiences that enhance the lives of seniors.

Requirements

Bachelor’s degree in Information Technology, Computer Science, a related field, or equivalent experience.
Six or more years of related experience.
Strong analytical, troubleshooting, and root-cause analysis skills.
Ability to interpret system data, recognize patterns, assess risk, and prevent recurring issues.
Excellent communication and interpersonal skills, with the ability to work effectively with stakeholders at all levels.
Detail-oriented and committed to delivering high-quality work on schedule.
Ability to consult with and influence large stakeholder groups.
Proven ability to manage multiple priorities and projects in a fast-paced environment.

Nice To Haves

Direct business systems experience.
Experience with SQL, scripting, integrations, workflow automation, low-code/no-code platforms, monitoring, analytics, or AI development tools.
Familiarity with security, privacy, governance, testing, and responsible AI practices.

Responsibilities

Configure, customize, and integrate LCS business systems to meet complex business needs and improve functionality.
Build, maintain, and proactively monitor system integrations, interfaces, files, jobs, and data flows.
Resolve root causes and prevent business disruption and recurring issues.
Serve as a subject matter expert and advise stakeholders on system capabilities, best practices, and industry trends.
Lead upgrades, patches, enhancements, and AI-enabled changes from planning through adoption while ensuring stability, security, and business value.
Translate business needs into technical solutions that improve processes and workflows.
Identify appropriate uses for automation, machine learning, generative AI, and conversational tools.
Maintain clear system and AI solution documentation, including configurations, support procedures, data requirements, controls, and testing evidence.
Evaluate emerging technologies, system updates, automation platforms, and AI capabilities; recommend secure, scalable, well-governed solutions aligned with business priorities.
Analyze alerts, performance trends, integration failures, recurring incidents, and escalated tickets.
Implement corrective and preventive actions that improve reliability.
Perform other duties as assigned.