IT Systems Engineer

HBD Industries • Dublin, OH

1d

About The Position

The IT Systems Engineer (Associate) supports the design, maintenance, and reliability of HBD’s enterprise IT systems across manufacturing and corporate environments. This role is designed for an individual transitioning from IT Support into systems engineering and will focus on building foundational infrastructure, cloud, and security skills under senior engineer guidance. The Systems Engineer will assist with server administration, Microsoft 365, endpoint management, identity services, and documentation while developing deeper engineering capabilities aligned with HBD’s cybersecurity, compliance, and operational reliability requirements.

Requirements

• Troubleshooting system‑level issues beyond the desktop tier
• Assisting with server, application, and infrastructure changes
• Monitoring system health and escalating when necessary
• Supporting system documentation, diagrams, and runbooks
• Following standardized change and security processes
• Analytical problem‑solving with a systems‑thinking mindset
• Strong written documentation and verbal communication
• Ability to learn new platforms quickly and apply feedback
• Comfort working in manufacturing environments with operational constraints
• Willingness to follow and enforce security and compliance requirements
• Bachelor’s Degree in IT, MIS or equivalent work experience
• 2–4 years of experience in IT Support, Help Desk, or Technical Support roles with exposure to enterprise environments
• Demonstrated experience supporting Windows workstations and basic Windows Server concepts
• Demonstrated experience supporting Active Directory users, groups, and permissions
• Demonstrated experience supporting Microsoft 365 services (Outlook, Teams, OneDrive, SharePoint fundamentals)
• Familiarity with basic networking concepts (DNS, DHCP, TCP/IP)
• Experience documenting procedures, troubleshooting steps, and system changes
• Strong customer service mindset with the ability to translate technical concepts for non‑technical users

Responsibilities

• Serve as main point of contact (POC) between HBD IT and MSP
• Assist senior engineers with system maintenance, upgrades, and troubleshooting
• Assist senior engineers with Microsoft 365 and identity related administration tasks
• Perform system checks and basic remediation following documented procedures
• Support endpoint and user lifecycle activities (onboarding/offboarding)
• Participate in incident response and root cause analysis under supervision
• Create and maintain technical documentation and SOPs
• Learn and apply HBD cybersecurity, CUI, and NIST aligned controls

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level