IT Systems Engineer

Moab Regional Hospital•Moab, UT

About The Position

Moab Regional Hospital is hiring an IT Systems Engineer to provision, install, configure, operate, and maintain system hardware, software, and related infrastructure. The role supports ongoing infrastructure innovation and ensures systems and procedures align with organizational needs, enabling staff, volunteers, and partners to use available resources. The engineer works as part of a team supporting systems such as PACS, email, EMR, and database infrastructure, and administers Microsoft 365, Entra ID, virtualization, cybersecurity controls, cloud services, disaster recovery processes, and healthcare technology systems. This is a non-exempt, full-time, year-round position with an anticipated Monday–Friday schedule, typically 8 AM to 5 PM. Flexibility is needed for evenings, weekends, holidays, and extended hours, sometimes with little advance notice. The position participates in an on-call rotation. Starting pay is $36.45–$51.91 per hour, depending on experience and certifications. The role provides Tier 2 and higher support, monitors and maintains systems, performs backups and security monitoring, responds to cybersecurity incidents, and supports hardware and software recovery. It also maintains operational documentation and infrastructure performance, troubleshoots desktops, networks, and peripherals, provides audiovisual and telemedicine support, and delivers IT education to non-IT staff. The engineer must maintain HIPAA privacy standards and provide excellent customer service in a healthcare environment.

Requirements

Bachelor’s (four-year) degree with a technical major in engineering or computer science, or equivalent work experience.
Microsoft 365 administration experience.
Understanding of VMware, Windows Server operating systems, and Linux.
Troubleshooting and problem-solving skills.
Discretion in decision-making and the ability to resolve problems within established practices.
Ability to interpret and discuss technical information with others, including people unfamiliar with technical terminology or concepts.
Ability to provide advice and recommendations involving complex issues.
Good customer service skills.
Ability to maintain HIPAA privacy standards.
Ability to work an anticipated Monday–Friday schedule, typically 8 AM to 5 PM, with flexibility for evenings, weekends, holidays, and extended hours, and to participate in an on-call rotation.

Nice To Haves

Experience with VMware, cybersecurity tools, backup systems, Active Directory, and cloud technologies.

Responsibilities

Engineer solutions for projects and operational needs; install or rebuild servers and configure hardware, services, storage, and related components according to standards and requirements.
Install and configure systems, including EMR infrastructure applications.
Administer Microsoft 365 services, including Exchange Online, Teams, SharePoint, OneDrive, Entra ID, MFA, and Conditional Access.
Maintain VMware virtualization infrastructure, storage systems, and disaster recovery technologies.
Develop and maintain installation, configuration, and operational procedures, and contribute to system standards.
Research and recommend innovative and automated approaches to system administration, including approaches that use resources efficiently.
Monitor hardware, server resources, systems, critical processes, logs, applications, and scheduled jobs such as backups.
Perform security monitoring; monitor endpoint security platforms, vulnerability management tools, and cybersecurity dashboards.
Participate in cybersecurity incident response, investigation, remediation, and documentation.
Perform daily backup operations and ensure the reliability of offsite data storage; archive and purge files as needed.
Create, modify, and deactivate user accounts as requested.
Provide Tier 2 and higher support; investigate and troubleshoot issues; repair and recover from hardware or software failures; coordinate and communicate with impacted departments.
Apply operating system patches and upgrades; upgrade administrative tools and utilities; configure new services and upgrade infrastructure application software.
Report on performance to support capacity planning, and perform performance tuning, hardware upgrades, and resource optimization.
Configure CPU, memory, and disk partitions as required.
Maintain data center environmental and monitoring equipment.
Troubleshoot and maintain desktops, networks, and peripherals such as printers and scanners.
Create, coordinate, and present IT-related educational events for non-IT staff.
Support audiovisual systems, including telemedicine.
Participate in the on-call schedule rotation.
Work with a broad range of users to solve problems of varied complexity while maintaining composure and high-quality customer support.
Maintain HIPAA privacy standards.
Perform other responsibilities as assigned.