IT Systems Engineer
About The Position
Moab Regional Hospital is seeking an IT Systems Engineer to provision, install, configure, operate, and maintain system hardware, software, and related infrastructure. The engineer supports ongoing infrastructure innovation through technical research and development, and ensures systems and procedures align with organizational needs and values so staff, volunteers, and partners can use available resources. The role supports systems including PACS, email, EMR, and database infrastructure. It administers Microsoft 365, Entra ID, virtualization, cybersecurity controls, cloud services, disaster recovery processes, and healthcare technology systems. The position includes an on-call rotation and requires some evening, weekend, holiday, and extended-hours work, sometimes with little advance notice. It is a non-exempt, full-time, year-round position, typically scheduled Monday through Friday, 8 AM to 5 PM, with some flexibility required. The engineer provides Tier 2 and higher support, investigates and resolves hardware and software issues, maintains systems and security, supports backup and disaster recovery operations, and coordinates with affected departments. The role also includes maintaining data-center monitoring equipment, troubleshooting desktops, networks, and peripherals, supporting audiovisual and telemedicine systems, and providing IT education to non-IT staff. Strong customer service and adherence to HIPAA privacy standards are essential.
Requirements
- Bachelor's degree (four-year) with a technical major in engineering or computer science, or equivalent work experience.
- Microsoft 365 administration experience is required.
- Understanding of VMware, Windows Server operating systems, and Linux.
- Troubleshooting and problem-solving skills.
- Ability to exercise discretion in decision-making; decisions can affect departments or the enterprise, and errors may cause downtime, revenue loss, or interruptions to patient care.
- Ability to maintain HIPAA privacy standards and confidentiality at all times.
- Ability to interpret and discuss technical information, including terminology or concepts unfamiliar to many people.
- Ability to provide advice and recommendations on complex issues and resolve problems within established practices.
- Good customer service skills.
- Ability to work some evenings, weekends, holidays, and extended hours, and participate in on-call shifts.
Nice To Haves
- Experience with VMware.
- Experience with cybersecurity tools.
- Experience with backup systems.
- Experience with Active Directory.
- Experience with cloud technologies.
Responsibilities
- Engineer solutions related to systems engineering for project and operational needs.
- Install or rebuild servers and configure hardware, peripherals, services, settings, directories, and storage according to standards and requirements.
- Install and configure systems, including EMR infrastructure applications.
- Administer Microsoft 365 services, including Exchange Online, Teams, SharePoint, OneDrive, Entra ID, MFA, and Conditional Access.
- Maintain VMware virtualization infrastructure, storage systems, and disaster recovery technologies.
- Develop and maintain installation, configuration, and operational procedures, and contribute to system standards.
- Research and recommend innovative and automated system administration approaches that make effective use of resources.
- Monitor hardware, server resources, systems, critical processes, logs, applications, and scheduled jobs such as backups.
- Conduct regular security monitoring and monitor endpoint security platforms, vulnerability management tools, and cybersecurity dashboards.
- Participate in cybersecurity incident response, investigation, remediation, and documentation.
- Perform backup operations, verify successful backups and offsite data storage, and archive or purge files as needed.
- Create, modify, and deactivate user accounts as requested.
- Provide Tier 2 and higher support, investigate and troubleshoot issues, and repair or recover from hardware or software failures.
- Coordinate and communicate with departments affected by system issues or changes.
- Apply operating-system patches and upgrades; upgrade administrative tools, utilities, and infrastructure application software; and configure new services as necessary.
- Report on system performance to support capacity planning; perform performance tuning, hardware upgrades, and resource optimization; and configure CPU, memory, and disk partitions as required.
- Maintain data-center environmental and monitoring equipment.
- Troubleshoot and maintain desktops, networks, and peripherals such as printers and scanners.
- Create, coordinate, and present IT-related educational events for non-IT staff.
- Support audiovisual systems, including telemedicine.
- Participate in the on-call schedule rotation.
- Provide customer support to a broad range of users while resolving issues of varied complexity and maintaining composure.
- Perform other responsibilities as assigned.
Benefits
- Medical insurance.
- Dental insurance.
- Vision insurance.
- Mental health coverage for the entire family.
- Retirement 403(b).
- Paid time off.
- Medical time off.
- Continuing education and training opportunities.
- Supportive and collaborative workplace.
- Competitive total compensation package.
- Work-schedule flexibility.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
