IT Systems Engineer

Rinsed•New York, NY

10h•$135,000 - $148,000

About The Position

Rinsed is a B2B SaaS company building software for the car wash industry. The IT Systems Engineer manages and secures the systems, access, and devices that support the business. The role provides technical assistance to employees, administers identity, device, and SaaS tools, and collaborates across teams to implement solutions. It also helps shape the company’s IT, security, and AI practices, enabling teams to use AI effectively while supporting secure, scalable systems. The position covers day-to-day IT operations, employee onboarding and offboarding, identity and productivity stack administration, laptop fleet management, IT vendor and SaaS administration, and maintenance of internal IT documentation. It also supports PCI DSS Level 1 and SOC 2 compliance, security incident response, security reviews, and basic networking needs. In addition, the role leads company-wide AI enablement, builds internal AI tools and workflows, helps govern AI use and data access, and tracks adoption and impact.

Requirements

Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent experience.
Hands-on experience administering identity and access tools such as Okta and Google Workspace.
Experience managing devices through an MDM.
Practical experience using AI tools such as Claude or ChatGPT to accomplish work, and enthusiasm for helping others use them.
Strong troubleshooting skills and the ability to resolve technical challenges independently.
Excellent communication and problem-solving skills, with a team-focused mindset.

Nice To Haves

Experience supporting compliance programs such as PCI DSS or SOC 2 and contributing to security-focused projects.
Experience building automations or AI workflows using APIs, scripting, Zapier, or LLM tools.
Familiarity with tools such as Addigy, Oneleet, Trelica, or Guru.
Experience with incident response or security tooling.
Foundational knowledge of networking, including configuring and troubleshooting networks, VPNs, and basic firewall settings.

Responsibilities

Run day-to-day IT support, triaging and resolving requests through the helpdesk and ticketing system.
Own employee onboarding and offboarding, including account provisioning, access changes, and same-day deprovisioning.
Administer identity, productivity, and SaaS management tools, including Okta SSO/MFA/SCIM, Google Workspace, Slack, and 1Password.
Manage the laptop fleet through MDM, including encryption, patching, configuration, and device lifecycle.
Maintain the IT knowledge base so common questions can be answered without a support ticket.
Manage relationships with IT vendors and maintain SaaS spending and licenses.
Execute and provide evidence for IT controls in PCI DSS Level 1 and SOC 2 programs, including access reviews, device compliance, and policy acknowledgments.
Keep compliance tooling current and resolve monitor findings on schedule.
Support security incident response, including device scans, account lockdowns, and evidence collection.
Help respond to security questionnaires, cyber insurance applications, and vendor security reviews.
Support basic networking and DNS needs in coordination with Engineering.
Lead hands-on AI enablement across the company by developing training, running sessions and lunch-and-learns, and maintaining a library of prompts and use cases by team.
Partner with teams such as Customer Success, Sales, and Support to identify high-value AI use cases and develop practical improvements.
Build and maintain internal AI-powered tools and agents, such as support triage and first-reply drafting, internal Q&A, and workflow automation.
Connect AI tools safely to company systems by managing connectors, permissions, and data access.
Help define and enforce AI governance, including approved tools, acceptable use, data handling, and vendor review in line with PCI and SOC 2 requirements.
Track AI adoption and impact to determine what is saving employees time.