IT Systems Engineer

Propeller•Denver, CO

1d•Hybrid

About The Position

As an IT Systems Engineer at Propeller, you will be the driving force behind uplifting and maturing our IT support function in Denver. You’ll handle the technical support that keeps our team moving, while dedicating significant time to leveling up our infrastructure, automating onboarding workflows and physically expanding our on-premise server room to meet our customer’s needs. This is a hands-on role where you will blend user support with critical infrastructure work—building racks, physically upgrading servers, troubleshooting hardware issues and ensuring our servers run smoothly. You’ll have the autonomy to lead projects from concept to completion, translating complex technical challenges into simple solutions while ensuring our global team stays connected and secure.

Requirements

1-2 years of experience in a similar role
Strong foundational knowledge in networking (WiFi, firewalls)
MacOS administration
Ability to troubleshoot complex technical problems
Foundational knowledge of PC architecture
Solid grasp of networking basics
Excellent communication skills, capable of explaining technical concepts simply to stakeholders who may not be tech-savvy
Self-starter who can independently lead IT projects from scope to implementation, navigating ambiguity to figure things out on the go
Experience with MDM solutions (such as NinjaOne) and directory services are highly valued
Hands-on AI exposure or curiosity with leveraging AI-driven automation to streamline and optimize operational workflows

Nice To Haves

Hands-on experience working in server rooms or data centers and are comfortable with physical hardware maintenance, cabling, and infrastructure upgrades.
Exposure to Linux-based server environments.

Responsibilities

Manage day-to-day user requests and IT office support in Denver, troubleshooting complex hardware, networking, and AV issues to keep the team moving.
Build, maintain, and expand our on-premise server room, handling the physical "rack and stack," cable management, and hardware upgrades required to meet our cost and capacity goals.
Identify and implement automation for manual processes such as new hire onboarding and account setups.
Lead independent projects to upgrade our MDM solutions and security protocols, ensuring our fleet of laptops remains compliant, secure, and operational.
Document designs, troubleshooting guides, and manuals to ensure technical concepts are accessible to the broader audience and future team members.