IT Systems Engineer

Vercel•Austin, NY

4d•Hybrid

About The Position

Vercel is seeking an IT Systems Engineer to enhance and secure the systems employees use daily, with a focus on Identity and Access Management (IAM) and Mobile Device Management (MDM). This role involves technical configuration, security judgment, and automation, leveraging AI for troubleshooting and workflow improvements. Experience with Infrastructure as Code (IaC) using Terraform is highly desirable. The position requires in-office anchor days on Monday, Tuesday, and Friday at one of Vercel's offices (SF, NY, or ATX).

Requirements

Strong hands-on IT systems engineering experience, with deep expertise in either IAM or MDM and solid working knowledge of the other.
Experience administering Okta and integrating applications using technologies such as SAML, OIDC, and SCIM.
Experience configuring and operating an MDM platform such as Jamf, Kandji/Iru, Intune, or an equivalent.
Strong understanding of security principles, including least privilege, authentication and authorization, endpoint hardening, and secure handling of credentials and company data.
Proficiency with scripting languages such as Python or Bash, APIs, and workflow automation tools.
Demonstrated experience using AI to solve technical problems and improve IT operations, with the judgment to review generated code and validate proposed changes.
Strong troubleshooting skills and the ability to follow problems across identity, devices, applications, and integrations.
Comfortable sharing ownership, collaborating with Security and other teams, and explaining technical decisions clearly.
Able to take projects from identifying a problem through implementation, documentation, and ongoing maintenance.

Nice To Haves

Experience using Terraform to manage Okta or other IT systems as code, including version-controlled configurations, code review, repeatable deployments, and configuration drift management.

Responsibilities

Configure and improve Okta, including application integrations, single sign-on (SSO), multi-factor authentication (MFA), groups, access policies, and automated provisioning.
Build reliable onboarding, role-change, and offboarding workflows to ensure appropriate and up-to-date employee access.
Configure and maintain MDM solutions, covering device enrollment, configuration profiles, software deployment, patching, encryption, and compliance controls.
Partner with the Security team to define and implement least-privilege access, device security standards, access reviews, and device-based access policies.
Design and maintain scripts, API integrations, and automation across Okta, MDM, Google Workspace, Slack, and IT service management systems.
Expand management of IT systems through code, including opportunities to use Terraform for Okta configuration and other supported resources.
Utilize AI tools to accelerate troubleshooting, scripting, documentation, and workflow improvements, while validating outputs and protecting company data.
Serve as an escalation point for complex identity, device, and systems issues, addressing root causes and preventing recurring problems.
Support AWS identity and access configurations as part of the broader IT environment.
Maintain clear documentation for configurations, access policies, integrations, and operational procedures.
Identify opportunities to simplify the IT environment, reduce technical debt, and improve SaaS lifecycle processes.