IT Systems Engineer
About The Position
Vercel is seeking an IT Systems Engineer to build, secure, and enhance the systems that employees use daily, with a primary focus on identity and access management (IAM) and mobile device management (MDM). This role involves shared ownership with IT and Security engineers to improve identity management, application access, and device management. It's a hands-on position requiring technical configuration, security judgment, and automation, with an emphasis on effectively using AI for troubleshooting, building, and improving IT workflows. Experience with managing IT systems as code using Terraform is highly desirable. The role requires in-office anchor days on Monday, Tuesday, and Friday in one of their offices (SF, NY, or ATX).
Requirements
- Strong hands-on IT systems engineering experience, with deep expertise in either IAM or MDM and solid working knowledge of the other.
- Experience administering Okta and integrating applications using technologies such as SAML, OIDC, and SCIM.
- Experience configuring and operating an MDM platform such as Jamf, Kandji/Iru, Intune, or an equivalent.
- Strong understanding of security principles, including least privilege, authentication and authorization, endpoint hardening, and secure handling of credentials and company data.
- Proficiency with scripting languages such as Python or Bash, APIs, and workflow automation tools.
- Demonstrated experience using AI to solve technical problems and improve IT operations, with the judgment to review generated code and validate proposed changes.
- Strong troubleshooting skills and the ability to follow problems across identity, devices, applications, and integrations.
- Comfortable sharing ownership, collaborating with Security and other teams, and explaining technical decisions clearly.
- Able to take projects from identifying a problem through implementation, documentation, and ongoing maintenance.
Nice To Haves
- Experience using Terraform to manage Okta or other IT systems as code, including version-controlled configurations, code review, repeatable deployments, and configuration drift management.
Responsibilities
- Configure and improve Okta, including application integrations, single sign-on (SSO), multi-factor authentication (MFA), groups, access policies, and automated provisioning.
- Build reliable onboarding, role-change, and offboarding workflows that keep employee access appropriate and up to date.
- Configure and maintain MDM solutions, including device enrollment, configuration profiles, software deployment, patching, encryption, and compliance controls.
- Partner with Security to define and implement least-privilege access, device security standards, access reviews, and device-based access policies.
- Design and maintain scripts, API integrations, and automation across Okta, MDM, Google Workspace, Slack, and IT service management systems.
- Help expand management of IT systems through code, including opportunities to use Terraform for Okta configuration and other supported resources.
- Use AI tools to accelerate troubleshooting, scripting, documentation, and workflow improvements while validating outputs and protecting company data.
- Serve as an escalation point for complex identity, device, and systems issues; address root causes and prevent recurring problems.
- Support AWS identity and access configurations as part of the broader IT environment.
- Maintain clear documentation for configurations, access policies, integrations, and operational procedures.
- Identify opportunities to simplify the IT environment, reduce technical debt, and improve SaaS lifecycle processes.
Benefits
- Competitive salary and meaningful equity
- Comprehensive health, dental, and vision coverage
- Generous paid time off and parental leave
- Professional development stipend
- Daily lunch and commuter benefits (SF office)
- Competitive compensation package, including equity.
- Inclusive Healthcare Package.
- Learn and Grow - we provide mentorship and send you to events that help you build your network and skills.
- Flexible Time Off.
- We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
