IT Systems Engineer

SimplePractice

3h•$114,480 - $143,100

About The Position

SimplePractice is the future of practice management. We’re at the forefront of making it simple for clinicians to run and grow their practices. We’ve built the highest-rated practice management software and we’re on track to become the market leader. We are looking for an IT Systems Engineer who has strong problem-solving capabilities. Under the supervision of the IT lead, you will be responsible for maintaining infrastructure components, improving internal automation tools, and helping to identify and resolve user-reported issues.

Requirements

Bachelor’s degree in Computer Science, Mathematics, or a related technical field (or equivalent) or higher degree
3+ years of proven experience as an IT Systems Engineer, System Administrator, or similar IT Support role
Experience maintaining and supporting Virtual Desktop Infrastructure (VDI), as well as deploying Virtual Machines (VMs)
Tech savvy and comfortable with web apps including Slack, Google WorkSpace, Zoom Admin, Okta Admin, Microsoft InTune (Mobile Device Management), Windows Autopilot (Zero-Touch Deployment) and Identity lifecycle SaaS to ensure business runs smoothly
You should be able to use these tools with ease and be resourceful to troubleshoot any issues you have
Experience in technical quality assurance
Record and document results and compare to expected results
Great documentation and communication skills utilizing Notion
Problem solving skills and ability to work under pressure

Nice To Haves

Any technical certifications are welcomed
Passion, drive, energy, and a great attitude!

Responsibilities

75% of your time working with the Internal IT team on new initiatives and projects
25% of your time maintaining IT Infrastructure and support requests
Maintaining and supporting Virtual Desktop Infrastructure (VDI)
Deploying Virtual Machines (VMs)
Creation, research, analysis, engineering and implementation of internal technical solutions that assist in increased employee productivity and result in better self-serve IT environment
AI Research & Advocacy: evaluating emerging AI tools, leading efforts to deploy solutions that improve workflows, and helping teammates incorporate AI into their day-to-day work
Analysis and implementation of current security and compliance controls specific to internal IT processes and systems to ensure HIPAA-compliant internal infrastructure
Create scripts and automations using programming languages such as Python, Bash, etc.
Create knowledge base for implemented solutions and provide education to all employees on new processes and technologies
Cloud platform (AWS, Azure, Google Cloud) and SaaS administration (Google Workspace, Slack, Notion)
On-call schedule to support our team members during off hours and weekends (1 weekend day every 2 weeks)