IT Systems Engineer

Ibotta•Denver, CO

20d•$100,000 - $110,000•Hybrid

About The Position

Ibotta is seeking an IT Systems Engineer focused on endpoint and device management to join our IT team. This engineer will own the day-to-day build, automation, and security posture of our Mac and Windows fleet across Jamf Pro and Microsoft Intune. The role involves implementing and operating platforms for provisioning, patching, compliance, and identity-integrated device access. The engineer will partner across IT, Security, and the business to automate manual workflows. This is a hybrid position requiring 3 days in office in Denver, Colorado, with a relocation bonus offered for candidates not based in Denver. Applicants must live in the United States.

Requirements

4+ years in endpoint engineering, systems administration, or IT operations in a mixed Mac and Windows environment.
Hands-on production experience with both Jamf Pro and Microsoft Intune. Depth in one platform with demonstrated working competence in the other is acceptable.
Proficiency in at least one scripting language for device automation (PowerShell, Bash, Python, or Swift), and willingness to work in the others.
Working knowledge of an enterprise IdP (Okta preferred; Entra ID acceptable) and how identity, conditional access, and device compliance interact.
Experience with patch management and OS update strategy across a distributed fleet.
Experience supporting device provisioning at scale (zero-touch, Autopilot, ABM/DEP).
Kanban/Agile working style; comfort operating in a ticket-driven queue with documentation expectations.
Great communication skills, both written and verbal.
Ability to meet deadlines and adjust to changing priorities.
Ability to devise non-traditional solutions to meet business needs.
Applicants must be currently authorized to work in the United States on a full-time basis.

Nice To Haves

Bachelor's degree in Computer Science, Information Technology or Information Systems preferred; equivalent experience accepted.

Responsibilities

Administer Jamf Pro (macOS/iOS) and Microsoft Intune (Windows) enrollment, configuration profiles, compliance policies, and OS update cycles.
Implement zero-touch provisioning across both platforms (Apple Business Manager, Platform SSO, Windows Autopilot) and support authentication workflows with Security/Identity (Managed Apple IDs, Okta Verify, Windows Hello, hardware MFA keys).
Build and maintain security baselines/hardening configs; remediate findings against internal and CIS/SCUBA benchmarks.
Drive the Windows endpoint patch automation program to parity with the existing macOS patch pipeline.
Develop and maintain scripts (Bash, Python, Swift, PowerShell) for patch deployment, packaging, self-remediation, extension attributes, and lifecycle automation; convert manual tasks into documented, version-controlled workflows.
Maintain infrastructure/automation code in Git with branching standards, PRs, and peer review as the default path to production.
Package, deploy, and version third-party applications across the fleet.
Own full fleet lifecycle operations, enrollment, provisioning, refreshes, recovery, and secure offboarding, aligned with Jira Assets and asset management frameworks.
Serve as Tier 3 escalation for endpoint incidents, performing root-cause analysis and converting findings into permanent fixes; manage endpoint-adjacent services (PaperCut print/badging, device access control); work Jira Service Management tickets with SLA/documentation discipline.
Create knowledge base articles, runbooks, and training for Desktop Support/System Administration to enable delegated MDM tasks at the right tier.
Support continuous security monitoring and audit evidence collection; identify gaps and propose efficiency improvements.
Embrace and uphold Ibotta's Core Values: Integrity, Boldness, Ownership, Teamwork, Transparency & A good idea can come from anywhere.