IT Systems Engineer

Breakthrough Properties•Boston, MA

5d•$105,000 - $120,000•Hybrid

About The Position

Breakthrough Properties is a life science real estate investment company that leverages cross-sector collaboration to deliver environments that foster innovation and scientific breakthroughs. As a joint-venture between Tishman Speyer and Bellco Capital, combining Tishman Speyer’s global real estate platform with Bellco Capital’s deep life science investment expertise, Breakthrough is developing and delivering environments where companies can create life-changing therapies for patients. Breakthrough is led by an experienced management team with a proven track record investing, developing and operating best-in-class life science real estate. At Breakthrough, we seek to be a home for scientific discovery and innovation because we understand what scientists do, how they do it and why they do it. We are seeking a technically skilled and service-oriented IT Systems Engineer to serve as the primary on-site IT resource for our Boston-area life science portfolio. This role owns regional helpdesk operations and systems administration while also providing remote IT support across BTP's full portfolio of corporate offices and properties in the US and UK. The position is the first point of escalation for end users across the Northeast region and is directly involved in tenant technology support, move-in coordination, vendor management, and on-site infrastructure operations. You will work closely with the Senior Director of IT and align with the San Diego-based IT Manager, operating with a high degree of autonomy while maintaining consistent standards across all BTP properties. This is a high-ownership role for someone who operates well independently, communicates proactively, and wants to be part of a growing organization where their contributions are visible and valued.

Requirements

5-7 years of experience in IT support, systems administration, or a combined helpdesk/sysadmin role
Hands-on experience with Microsoft 365 and Entra ID administration
Proficiency with endpoint management tools - Intune, NinjaOne, or equivalent RMM/MDM platforms
Working knowledge of networking fundamentals - VLANs, DNS, DHCP, switching, and wireless
Experience supporting Windows 11 endpoints in an enterprise environment
Demonstrated ability to work independently and manage competing priorities without day-to-day supervision
Strong written and verbal communication skills - comfortable with both technical peers and non-technical stakeholders
Experience coordinating with vendors, contractors, or third-party service providers
Foundational experience with scripting or automation - PowerShell, Python, or workflow tools such as Power Automate, Workato, or equivalent

Nice To Haves

Experience with Cisco Meraki network administration
Familiarity with Avigilon or comparable physical access control platforms
Experience with Freshservice or similar ITSM ticketing systems
Hands-on experience with Workato, Power Automate, or comparable iPaaS/automation platforms
Exposure to Azure infrastructure, Logic Apps, or Azure Automation
Experience building or contributing to AI-assisted workflows or internal tooling
Experience supporting tenant move-ins, AV deployments, or technology infrastructure projects in a commercial real estate environment
Microsoft certifications a plus
Experience in a multi-site or distributed organization supporting remote and in-person users

Responsibilities

Serve as the primary on-site IT resource for Boston-area BTP properties, providing Tier 3 helpdesk support for regional staff and tenants
Coordinate and execute tenant technology move-ins including network provisioning, AV setup, access control onboarding, and infrastructure readiness for new tenant spaces
Manage on-site vendor relationships for IT-related services including cabling, low-voltage, AV, and physical infrastructure projects
Conduct site assessments and coordinate IT infrastructure work tied to tenant improvements, buildouts, and property transitions
Support meeting room technology, video conferencing systems, and shared AV infrastructure across Boston properties
Provide occasional travel support to other Northeast and regional BTP properties as operational needs arise
Provide remote Tier 3 helpdesk support across BTP's full portfolio of US and UK properties, serving as a shared resource for corporate staff and distributed teams
Collaborate with IT leadership and the San Diego-based IT Manager to maintain consistent systems, standards, and processes across all portfolio assets
Support remote troubleshooting, device management, and user administration for staff outside the Boston region
Assist in the coordination of IT needs for new property openings, expansions, and portfolio-wide initiatives
Own and manage the regional helpdesk queue through Freshservice, ensuring SLA adherence, thorough documentation, and quality ticket closure
Identify recurring issues and drive root-cause resolutions to reduce ticket volume and improve end-user self-sufficiency over time
Onboard and offboard employees - provisioning accounts, devices, and access in coordination with automated IT workflows
Provide hands-on and remote support for hardware, software, peripherals, and mobile devices
Administer and maintain the endpoint fleet using Microsoft Intune and NinjaOne RMM - patch management, policy enforcement, software deployment, and compliance reporting
Manage IT asset lifecycle - procurement, inventory tracking, device deployment, and recovery
Support Entra ID (Azure AD) administration including user and group management, conditional access policies, and identity governance
Maintain and troubleshoot Cisco Meraki network infrastructure across Boston properties - switches, wireless APs, and MX security appliances
Administer physical access control - credential management, group assignments, and access audits
Support the Microsoft 365 environment including Exchange Online, Teams, SharePoint, OneDrive, and licensing
Administer Box for end users, including permissions, folder structure, and M365 integration
Contribute to Azure-based workloads and automation initiatives under direction from the Senior Director of IT
Maintain IT documentation in the knowledge base and contribute to runbooks and standard operating procedures
Support Microsoft Defender for Endpoint (MDE) monitoring and alert triage for the Boston region
Enforce endpoint compliance and security baselines across managed devices
Identify and implement automation opportunities across IT operations — including onboarding/offboarding workflows, endpoint provisioning, alerting, and routine administrative tasks
Build and maintain integrations using Workato or comparable iPaaS platforms to connect BTP's core systems (M365, Freshservice, Entra ID, Box, NinjaOne, and others)
Develop and maintain PowerShell scripts and lightweight internal tools to extend and automate IT processes
Contribute to BTP's agentic IT workflows — supporting AI-assisted orchestration across ticketing, identity management, and infrastructure monitoring
Apply AI-assisted tools (including Claude, Microsoft Copilot, and similar platforms) to accelerate IT tasks — documentation, troubleshooting research, script generation, and communications
Stay current on emerging AI capabilities relevant to IT operations and evaluate new tooling for practical application within BTP's environment
Contribute to the development of internal AI use cases and help establish repeatable, governed patterns for AI adoption across the IT team
Use AI-assisted workflows to generate, maintain, and improve runbooks, SOPs, and knowledge base articles
Identify opportunities to reduce ticket volume through automated self-service, intelligent routing, and proactive monitoring