IT Systems Engineer

Blessey MarineElmwood, LA
Onsite

About The Position

Blessey Marine Services, Inc. owns and operates one of the youngest multi-faceted inland tank barge and vessel fleets in the United States. We are in search of a IT Systems Engineer for our Harahan, LA location. Install and maintain computer hardware, software, and networking technologies by performing the following duties.

Requirements

  • Must be able to read, write and speak clearly in the English language.
  • Transportation Workers Identification Card (TWIC) is required.
  • High school diploma.
  • 3-5 years of working experience within IT Department support.
  • Detailed knowledge of Microsoft workstation operating systems.
  • Experience assisting users with Microsoft applications such as MS Office, Outlook, PowerPoint, Excel & Internet Explorer.
  • Active certification and experience in at least 2 of the following products: M.S. Server, VMware Server, SQL Server & Citrix Server.
  • Hands on experience with LAN/WAN technologies.
  • Excellent problem-solving skills, hardware & software troubleshooting skills and use of remote management systems.
  • Courteous and professional always, especially under stress.
  • Well organized and detail driven with strong interpersonal skills and initiative.
  • Reliable and responsible, able to respond quickly to support calls, on weeknights or weekends.
  • Ability to work in team environment.
  • Aptitude and desire for new knowledge.
  • Ability to read, comprehend and learn.
  • Ability to solve problems, teach others and make decisions on a daily basis.
  • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
  • Ability to write reports, business correspondence, and procedure manuals.
  • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
  • Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations.
  • Ability to define problems, collect data, establish facts, and draw valid conclusions.
  • Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
  • Employee and/or applicant must successfully complete a Motor Vehicle History check and possess and maintain a current valid driver's license in their state of residence.
  • Travel to vessels and extended out of town trips will be required.

Responsibilities

  • Verify server functionality, identify potential issues, and work out solutions.
  • Manage all servers including: File services, Active Directory (including DHCP and DNS), Duoadministration, GPO management and implementation, Printing services, Citrix Cloud and Prem services administration, Office 365 online administration and support, Anti-Virus administration, SAP on premise.
  • Review all site Firewalls.
  • Review all site-to-site connectivity and identify anomalies.
  • Network equipment management including monitoring and troubleshooting issues.
  • SIP phone system server administration.
  • Troubleshoot and repair phone switches, servers, SBCs, telephones, and overhead PA.
  • Manage call routing including work group and menu tree configuration.
  • Maintain all information technology systems to ensure optimal access.
  • Review all Server synchronizations and backups.
  • Work help desk including answering the phones and working tickets.
  • Communication with vendors regarding support and projects.
  • Project Management.
  • Be familiar with and troubleshoot all hardware, software and network operating systems.
  • Ensure technology is accessible and equipped with current hardware and software.
  • Create new user system accounts.
  • Provide orientation to new users.
  • Train staff in the potential uses of new and existing technology.
  • Provide individual training and support on request.
  • Maintain current and accurate inventory of technology hardware, software and resources.
  • Create and maintain help desk tickets for required repairs and maintenance.
  • Install workstation, connect, and set up hardware and load all required software.
  • Maintain security of all technology.
  • Identify, strip, and prepare hardware for disposal when appropriate.
  • Work on projects in support of both in-house and vessel IT systems.
  • Organize and execute training sessions for non-department employees.
  • Assist in the support of the Help Desk to ensure operational continuity of user and vessel systems.
  • Perform other related duties as required during working hours.
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