IT Systems Engineer III
About The Position
The School of Dentistry seeks a qualified candidate for the Systems Engineer III position. The role administers, secures, maintains, and modernizes ULSD infrastructure platforms, including Nutanix HCI, Citrix, Windows and Linux servers, Active Directory, virtualization, and related technologies. The Systems Engineer collaborates with internal and external partners to provide secure, reliable, and highly available technology services and participates in infrastructure projects, vulnerability remediation, disaster recovery planning, automation, and platform improvements. The position contributes to planning, developing, implementing, and continuously improving infrastructure services that support the School's academic, clinical, research, and administrative operations. It also contributes to technology planning, budget development, vendor coordination, and technical documentation to advance ULSD's technology strategy and operational objectives.
Requirements
- Bachelor's degree in Computer Science or a related field and four years of relevant experience, or an equivalent combination of education and experience.
Nice To Haves
- Experience administering Citrix Virtual Apps and Desktops, including Machine Creation Services and image management.
- Experience administering Windows Server environments.
- Experience administering enterprise Linux server environments, including deployment, configuration, patching, security hardening, monitoring, troubleshooting, automation, and performance optimization.
- Experience with Nutanix AHV or comparable hyperconverged infrastructure and virtualization platforms.
- Experience with vulnerability management processes, security scanning platforms, remediation planning, and risk-based prioritization of infrastructure vulnerabilities.
- Strong understanding of infrastructure security principles, access control management, and security best practices.
- Experience administering Palo Alto Networks firewalls and security platforms.
- Experience with PowerShell, Bash, Python, or other infrastructure automation technologies.
- Working knowledge of thin-client operating systems and centralized management platforms, preferably iGel OS.
- Experience supporting infrastructure within healthcare, academic, research, or other regulated environments.
Responsibilities
- Administer and support infrastructure platforms, including Nutanix AHV, Windows Server, Linux Server, storage, virtualization, and supporting technologies.
- Manage infrastructure lifecycle activities, including patching, upgrades, firmware management, hardware compatibility, vulnerability remediation, and platform modernization.
- Monitor infrastructure health, availability, capacity, and performance, identify trends, and proactively address issues.
- Administer and maintain Linux servers, including installation, configuration, patching, security hardening, monitoring, performance optimization, troubleshooting, and lifecycle management.
- Administer and support the Citrix environment with the managed service provider, including Machine Creation Services, golden images, related infrastructure servers, upgrades, troubleshooting, and escalations.
- Monitor backup operations, coordinate restoration testing, maintain recovery documentation, and participate in disaster recovery and business continuity planning.
- Administer and maintain server and platform certificates.
- Implement approved security configurations; review vulnerability scanning results; assess and prioritize remediation; maintain platform access controls; support audits; and collaborate with University Information Security on risk mitigation, compliance, and security initiatives.
- Participate in infrastructure licensing reviews, vendor coordination, support contract administration, technology evaluations, and renewal planning.
- Administer and maintain Palo Alto VM-Series firewalls in coordination with university networking and security teams.
- Manage Active Directory, Group Policy, identity-related services, and infrastructure access controls.
- Administer and support iGel OS and associated management platforms in coordination with desktop support.
- Develop and maintain automation, scripts, and operational workflows to improve infrastructure management, monitoring, configuration consistency, reporting, and efficiency.
- Lead or participate in infrastructure projects, upgrades, migrations, and service improvements.
- Contribute to ULSD technology vision and infrastructure strategy development and implementation.
- Provide technical input for budget planning, infrastructure lifecycle decisions, technology evaluations, and future-state planning.
- Maintain and expand technical documentation, architecture diagrams, recovery procedures, operational standards, and the departmental knowledge base.
- Conduct occasional training and knowledge-sharing activities for staff, faculty, students, and departmental personnel.
- Provide supplemental assistance and collaboration with other Dental Informatics teams as operational needs require.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
