IT Systems Engineer I | IT Infrastructure

UF Health • Gainesville, FL

2d • Hybrid

About The Position

Help power UF Health’s enterprise systems—driving performance, automation, and an exceptional end-user experience. Administers, maintains, and supports enterprise applications that enable client-server integration and automation across the organization. Supports key infrastructure functions including asset inventory, patch management, antivirus, software distribution, mobile device management, virtual desktop environments, and problem/change management processes. Collaborates with cross-functional teams to research, analyze, and recommend standards, procedures, and emerging technologies that enhance the end-user experience and reduce ongoing support requirements. Actively participates in project teams to support system implementations and improvements. May access confidential data as required to perform job responsibilities and participates in on-call support rotations to ensure system reliability and availability.

Requirements

• High School Diploma or GED equivalent required
• 1+ years of experience in IT systems engineering, administration, or technical support
• Basic knowledge of servers, networking, and hardware maintenance
• Experience troubleshooting system issues and supporting end-users
• Ability to document system configurations, processes, and procedures
• Familiarity with system upgrades, patch management, and backup/recovery processes
• Strong problem-solving, organizational, and communication skills
• Ability to work independently and collaboratively in a team environment

Nice To Haves

• Microsoft Windows Operating Systems and Apple Mac
• Enterprise Endpoint Management tools
• Service and Asset Management applications
• Process Automation systems
• Anti-virus / Anti-malware solutions
• Microsoft Active Directory and Group Policy Management
• Virtual Desktop Environments (e.g., Citrix)
• Mobile Device Management (MDM)
• Hardware support (Dell, Lenovo, HP desktops, laptops, printers)
• Networking and firewall concepts (subnets, protocols, ports)
• Microsoft Servers and SQL
• Disk encryption and administration
• Monitoring tools (e.g., Nimbus)
• Scripting (PowerShell)
• Ability to estimate level of effort and time required for tasks
• Ability to meet deadlines and complete work within assigned timelines
• Strong teamwork and collaboration skills
• Excellent verbal and written communication skills
• 1+ year of experience in enterprise desktop management, mobile device management, virtual desktop environments, endpoint security, or service management applications

Responsibilities

• Administers, maintains, and supports enterprise applications that enable client-server integration and automation across the organization.
• Supports key infrastructure functions including asset inventory, patch management, antivirus, software distribution, mobile device management, virtual desktop environments, and problem/change management processes.
• Collaborates with cross-functional teams to research, analyze, and recommend standards, procedures, and emerging technologies that enhance the end-user experience and reduce ongoing support requirements.
• Actively participates in project teams to support system implementations and improvements.
• May access confidential data as required to perform job responsibilities.
• Participates in on-call support rotations to ensure system reliability and availability.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED