Helpdesk / IT Systems Engineer - Okta

Simplex•Austin, TX

1d•Hybrid

About The Position

This is a hybrid position based in Austin, TX. The role is on-site Tuesday through Thursday, with occasional additional in-office days as needed, so candidates must be local to Austin. For this opportunity, you'll work with a successful, scaling healthcare organization and one of the most competent leaders we have worked with. We're looking for a polished, service-minded IT Systems Engineer to deliver high-touch, high-reliability support across the business, with a particular focus on the executive team. This is not a tier-one help desk role. You'll serve as the go-to IT partner for the C-suite, bringing a concierge-style approach to every interaction while also supporting employees across the company, both on-site and remote. You'll be responsible for a seamless support experience across users, devices, identity and access, AV and conferencing systems, office infrastructure, and SaaS platforms. The role blends hands-on technical systems work, primarily Mac, Windows, Okta, Jamf, Google Workspace, and Zoom, with exceptional customer service. Our client is a mission-driven company operating in a HIPAA-regulated space, so attention to detail and discretion are essential.

Requirements

4+ years of commercial IT systems support experience beyond the help desk level, ideally including executive or VIP support.
Hands-on Okta administration experience is critical. Experience limited to Active Directory or Google Directory is not a substitute.
Experience with Jamf and managing macOS environments, plus strong Windows experience.
Healthcare industry experience is required.
Experience with Google Workspace, Slack, Zoom, and cloud-based collaboration tools.
Hands-on experience supporting AV equipment, Zoom Rooms, and conference room systems.
Working knowledge of networking hardware, firewalls, and physical access systems such as badge readers.
A concierge, service-first mindset: friendly, polished, and composed no matter how issues come in.
Impeccable communication skills, especially with senior leaders, and a habit of keeping users updated proactively.
Strong organizational and prioritization skills, with the ability to work independently with minimal supervision.
Clear understanding of IT operations in security-conscious environments (HIPAA, SOC 2, HITRUST).

Responsibilities

Serve as the primary IT liaison for the C-suite, providing white-glove support and making sure executives have everything they need to work without interruption.
Administer and support the user base on Mac and Windows, both in the Austin office and remotely.
Manage identity and access in Okta, including granting, modifying, and revoking access across systems.
Own onboarding and offboarding, including equipment provisioning, account setup and deprovisioning, and welcome orientation.
Set up, configure, and maintain employee laptops, ensuring compliance through Jamf.
Support and maintain conference room systems and Zoom Rooms integrated with Zoom and Google Meet for hybrid meetings, events, and executive communications.
Support office networking hardware, firewalls, and badge reader/access control systems.
Triage and resolve IT tickets via the help desk system, Slack, Zoom, phone, and email, prioritizing clarity, speed, and accountability.
Respond quickly to urgent IT issues of all kinds and communicate proactively with users on ticket status from start to finish.
Manage a high volume of concurrent requests, working with the broader IT team when needed.
Collaborate with IT and Security on automation, process improvements, and documentation to enhance the employee tech experience.
Ensure all support activities comply with HIPAA, SOC 2, HITRUST, and internal security standards.